Divya Awtani

• Process customer orders into the system accurately.
• Issue picks and check status of processed orders.
• Cancel stuck lines of orders in the system and re-process the same.
• Check stock levels of fast moving items, prepare and submit reports of the same to the planning team.
• Prepare a tracker of items returned during time of delivery.
• Prepare and submit daily reports on damaged goods.
• Check short expiry for items and ensure the same is depleted before “best before date”.
• Prepare and submit reports on number of orders and quantity of items processed at the end-of-the-day, to plan and allocate trucks for timely delivery.
• Ensure completion of order processing within the given deadline and with accuracy.
• Timely dispatch of export & airline (Emirates, Etihad, EKFC, IFS, ADHC) orders, ensuring items invoiced are accurate in terms of pricing and quantity ordered.
• Provide the customer and the Sales team with all relevant information pertaining to order fulfillment i.e. pricing of items, location and availability of stock, ETA (Estimated Time of Arrival), etc.
• Handle and resolve customer queries and complaints on call and via email.
• Provide support to the Sales team in maximizing recovery of loss of sales based on the product availability, re-confirming the requirements and re-scheduling deliveries.
• Monthly analysis of orders processed, details of deliveries made and stock returns.
• Interact with the Retail shops, Customers and Credit Controller to ensure smooth operations of cash sales.
• Process accurate orders for the Airlines industry and maintain appropriate records of all orders and invoices.
• Identify ways to overcome redundancy of tasks to improve team productivity.
• Lead the Events team- plan, organize and budget various events and activities in the department with assistance from others.

• Process credit card applications for the Retail Credit Cards Unit by verifying the submitted customer applications.
• Inform the customer about the required documents, processing time and the status of the applied card.
• Compare, analyze and rectify liability reports of the customers for Al Etihad Credit Bureau.
• Understand customer requirements to ensure best support.
• Verify customer details for their credit card applications and loans (Auto loans and Personal loans).
• Coordinate amongst the various teams involved in the card-processing department.
• Act as a point of contact between the Sales and processing department.

To assist customers with complaints, queries and help find suitable Insurances on their credit cards for themselves, spouse and their family.
JOB RESPONSIBILITY
* Data entry.
* Making outbound calls in order to confirm customer details.
* Arrange for viewings/meetings.
* Attending inbound queries via Email and telecom.
* Assisted the managers for viewings/meetings.
* Take over responsibilities when required.
* Flexibility in working under any circumstances to achieve the goal.
* Dealing with enquires and quotations over the phone independently.
* Understanding clients requirements and ensure best support.
* Managing, arranging and filling documents.
* Handling customer complaints.
* Achieving the given target on time.
* Retaining customers.

* Done promotions at Gitex 2012 (Al Falak Electronics)