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Divya Menon, ADMINISTRATION AND MARKETING MANAGER

Divya Menon

ADMINISTRATION AND MARKETING MANAGER·FMT General Trading Llc

United Arab Emirates

Master's degree, Marketing

Work experience

Total years of experience: 18 years, 7 months

ADMINISTRATION AND MARKETING MANAGER

December 2011 - Present

FMT General Trading Llc

Dubai, United Arab Emirates

December 2011 - Present

 Drive relationships and communications between clients and our company.
 Organize and supervise all of the administrative activities that facilitate the smooth running of an office.
 Contribution to the creation and execution of the social media strategy.
 Negotiate pricing agreements with clients and make contract/pricing decisions based on set guidelines.
 Execution of marketing activities that includes campaigns, search marketing, content creation, website updates, email marketing and reporting.
 Proactively ensure fulfillment of the company sales strategy and targets.
 Prepares all requests for proposal, request for quotation, invitation to bid, tender, purchase orders, etc.
 Keeping details of all petty cash expenses with proper approvals from director.
 Assisting with campaign building, press releasing & promotional copy production Promoting staff development and training;
 Follow-up on a regular basis the website updates and integration of product experiences
 Handles Online portals for invitation and bidding tenders like Tejari, DEWA, Drydocks, etc
 Handle objections by clarifying, emphasizing agreements and working through differences to a positive conclusion.
 Managing and executing marketing activities associated with promotions and new product launches.
 Analyze and produce reports on data provided by customers.
 Foster a seamless positive teamwork environment to ensure our sales organization provides total client satisfaction.
 Provide backup for team members as needed and when required.
 Forwarding details of all expenses to the accounts team.

Company industry:
Other Business Support Services
Job role:
Management

BUSINESS DEVELOPMENT AND MARKETING OFFICER

November 2007 - December 2011

United Resource General Trading LLC

Dubai, United Arab Emirates

November 2007 - December 2011

-Conduct on-going market research, including industry, market and competitive analysis, giving constructive feedback to the relative teams accordingly
 Contact government trade bodies for existing and promising new markets to get clients
 Manage local marketing activities
 Planning & implementing marketing activities across all online & offline channels.
 Respond to client inquiries in a prompt and professional manner.
 Develop business from new customers to meet our company objectives.
 Search for business opportunities through market studies, attending exhibitions, conferences and through internal requests from related company management.
 Prepares purchase orders/ agreements for the suitable purchaser according to the specified criteria.
 Responsible for generating new business in line with the targets and objectives set.
 Generating sales leads.
 Managing customer relationships.
 Logging and progressing all new leads / potential sales enquiries.
 Writing new marketing material & website content.
 Assisting with campaign building, press releasing & promotional copy production.

Company industry:
Other Business Support Services
Job role:
Marketing and PR

Education

S P Jain School of Global Management

September 2014

September 2014

Master's degree, Marketing

United Arab Emirates

-

ZABEEL INSTITUTE

April 2010

April 2010

Diploma, Diploma In IATA/UFTAA Foundation Course

United Arab Emirates

MAHATMA GANDHI UNIVERSITY

March 2009

March 2009

Bachelor's degree, COMPUTER APPLICATION

United Arab Emirates

THE INDIAN HIGH SCHOOL, DUBAI

April 2006

April 2006

High school or equivalent, COMMERCE

United Arab Emirates

Skills

Customer Retention
Expert
Customer Retention
Expert
Business Development
Expert
Business Development
Expert
Planning
Expert
Planning
Expert
Team Building
Expert
Team Building
Expert
Local Marketing
Expert
Local Marketing
Expert
ADMINISTRATION
Beginner
ADMINISTRATION
Beginner
ADVERTISING
Beginner
ADVERTISING
Beginner
BUSINESS DEVELOPMENT
Expert
BUSINESS DEVELOPMENT
Expert
COMMUNICATION SKILLS
Beginner
COMMUNICATION SKILLS
Beginner
COMPETITIVE ANALYSIS
Beginner
COMPETITIVE ANALYSIS
Beginner
Customer Retention
Expert
Customer Retention
Expert
Business Development
Expert
Business Development
Expert
Planning
Expert
Planning
Expert
Team Building
Expert
Team Building
Expert
Local Marketing
Expert
Local Marketing
Expert

Languages

English
Expert
Malayalam
Expert
Hindi
Expert
Tamil
Intermediate
Urdu
Intermediate

Training and Certifications

Certifications
Blue Ocean Strategy Simulation
Diploma In IATA/UFTAA Foundation Course

Hobbies

  • DANCE, MUSIC