Sales Account Manager
Al Ayoubi Technologies
Total years of experience :20 years, 11 Months
Lead generation
Follow up with Presales Team to generate the Proposals
Represent the company towards Consultants/Contractors/MEP Contractors/Interior Designers/ Government- Semi Government clients/ Developers/Hoteliers/Hospitals etc
Very well understanding for the technical information for the solutions and systems
Deal Closing
Deal with and overcome objections raised by customers and ensure solutions are in sync with customer expectations
Ensure service quality feedback on a monthly basis and implement corrective actions to ensure customer stickiness/retention.
Sales visits Min. 5 visits a day (2 to existing customers and 18 to prospective customers on a weekly basis) Collections Ensure accurate invoices are raised on time follow up with customers for timely collections.
Key skills-
• Identifying and exploiting business opportunities with both new and existing customers.
• Accurately assessing a customer’s needs & requirements to fit to their business and budget.
• Can negotiate skillfully in competitive situations.
• Analyzing market activity and trends. Competency in pre-sales & mapping the business requirements (As-Is & To-Be Analysis) and GAP Analysis.
• Provide post-sale technical assistance to customers with product and/or applications questions.
• Looking for ways to create new revenue leads/streams at every possible opportunity.
• Ability to travel plus work remotely and independently.
• Creating innovative ways in which to build business from individual accounts through up-selling.
• Dealing with inquiries, quotations and tender requests.
• Proactive about pursuing extra sales and always striving for more.
• Creating budgets for project proposals.
• Experience of B2B, social media and online sales.
• Evaluation of the Companies ROI by developing an evaluation tool and or implementing evaluation measures (short and long term).
Roles & Responsibilities:-
Responsible for providing a portfolio of IT, software, and technology services that meet the needs of clients. Also in charge of ensuring that the delivery of advanced technologies and solutions is done with a professional, honest and personalized service approach.
Also in charge of; demonstrating company products to existing and potential customers, attending marketing conferences, exhibitions, and seminars; making regular face to face and telephone contact with existing and potential customers.
Wide-range of products include custom web/cloud based ERP/CRM, Google Adwords Campaign( guaranteed on top 3 spots on goggle search keywords) & Retargeting Ads, On-line events & conferences registration, SAP Business One & website designing for Professional Services, E-commerce, Restaurants & Cafeteria, Travel/Tourism, Interior Design Fit outs and Manufacturing domain.
Successful in generating a six figure income( close to a million AED) from new & existing business over 8 month period.
Roles & Responsibilities:-
Led strategic technology planning by prioritizing technology initiatives and coordinating the deployment of requisite technologies in sync with business goals.
Estimate and plan projects from inception to delivery, monitor milestones and ensure completion on time and within budget.
Add value to business by providing a tool to the management to realize efficiencies/benefits and reduced costs.
Advise management on acquisition of productivity enhancing technologies and their subsequent application to optimize business processes.
Extended scope of system administration and support to include software/hardware maintenance, upgrades, security, new applications/equipment, network troubleshooting, backup monitoring, IT Service Management applications like HP Open View Service Desk.
Created and maintained a disaster recovery plan, closing security loopholes & access levels; extended training and support to users to ensure in order to provide maximum performance and least downtime inclusive of Europe & Middle East representative office i.e. in Egypt, Saudi Arabia, Qatar, Iran, and Cyprus.
Develop, implement and maintain the overall IT Road Map, actively involved in organization IT budget, forecast, investments, optimize & reduce cost where applicable.
Ensure a strategic relationship and strong communication with the Region/country/site leadership team about
IS services and service roadmaps such that country based stakeholders feel informed and engaged and able to influence IS services.
Select Achievements / Projects
Joined as a Systems Administrator and crafted an upward growth curve to merit promotion to the position of Manager IT & IS, through exceptional acumen and performance.
Led strategic IT initiatives, provided leadership for delivery of far reaching technical solutions for projects, their integration with existing system; and adapting the system to meet changing needs as well as make way for new technology e.g. migration from Windows XP to Windows 7 through Desktop Management. using SCCM.
Migrated Epicor iScala ERP from version SR1 to SR3, combined with setting up new SOPs & polices with work-flows & roles assignment. Full support of logistics processes including QUOTE to CASH process, Discounts upload. Manage GIM-iScala integration. Ad-hoc reporting in MS Excel with VBA and T-SQL scripts.
New office setup for company’s branch locations in Doha- Qatar & Jubail- Saudi Arabia with complete IT infrastructure inclusive of vendor & ISP co-ordination.
Epicor iScala ERP Experience-
Managing ERP system for organization ( On-site management)
Configuring New Business Units, Branches, Products and customized Pricelist for the company for contract customers.
Checking consistency of Data being uploaded.
Managing Admin Control Panel of the company to create necessary User Roles & managing privileges like Financial Year privileges, Module privileges, Warehouse privileges, Purchase price privileges, Sales costing privileges, and other critical access of the system- depending on user role required.
Generate Sales Report- ability to choose a time frame and tells you what quotes/orders have been entered into the system from which customers.
Generate Overhead Report - The Overhead account tracks direct transactions related to a job. The account is the offset to the WIP account on the Inventory Journal / Periodic Posting Entry that the system creates for these transactions.
Updating General Legder- creation of chart of accounts, multicurrency support. General Ledger lets you manage all of your local and international operations and produce consolidated financial reports for your entire organization.
Day to day user needs- setting up new users ( for new joiners), new customer accounts with details like credit limit, discounts.
Roles & Responsibilities:-
Responsible for providing a portfolio of IT, software, and technology services that meet the needs of clients. Also in charge of ensuring that the delivery of advanced technologies and solutions is done with a professional, honest and personalised service approach.
Generate business leads and converted them to sales to achieve product and service revenue goals.
Built from scratch a base of 20 blue-chip enterprises for CMS’s hardware and AMC/FMS business.
Managing a team of 25 odd engineers at above AMC/FMS sites.
Ensured perennial extension of AMC/FMS contracts with existing clients beyond their stipulated life through in-depth study of their business operations, MIS needs and creating customized solutions.
Select Achievements
Joined as a Senior Customer Support Engineer promoted to Commercial Lead Manager (IT).
Awarded Account Champion-SPOC in recognition for revenue generation from key accounts like Nicholas Piramal India, Ltd, American Express Bank (on 24x7x365 SLA), Gujarat Glass Ltd, Birla Global Finance Ltd, SOTC, SBI Life Insurance, SBI Mutual, VFS ( Group of Kuoni India ) to name a few..
Led the installation and configuration of SCO Unix on HP Server LH 6000 with RAID 5 & MFG/PRO ERP running.
• Supervises all information technology matters and issues;
• Provide IT support to computer users within the office.
• Trouble shooting of systems.
• Preventive maintenance of client computers.
• Manages and ensures maintenance of backup systems.
• Provide IT support to computer users within the office.
• Trouble shooting of systems.
• Preventive maintenance of client computers.