Diwakar Gurung

Responsible for the full fledge Housekeeping department and with main concentration on the financial and Material aspects, room Management, Laundry, public area management, horticulture, Spa, Swimming pool, Hotel private beach, two F&B out lets and Three Bars.
Monitoring overall project and operation work for the housekeeping department. Handling budget exercises for revenue earning for entire department such as Linen (Rooms and Food & Beverages), Guest Amenities in Rooms, Laundry chemicals,
Carrying out recruitment of necessary on the job and class room training for Room/ Public Area Supervisors/ Attendants, Laundry and Linen Room.
Efficiently handling training of staff including co-ordination and inter personal skills with co-ordination departments such as Front Office, F&B and Maintenance to ensure high Guest satisfaction Standards is adhere .
Ensuring effective implementation of Eco-Friendly SOPS and awareness amongst all staff across the board.
Preparing and generate monthly housekeeping reports to be sent to the finance department.
Discussing recruitment policies with the HR Manager to ensure effectiveness of selection techniques and recruitment programs.
Ensuring proper maintenance of the marble and wooden floors, décor and furnishings, F&B and room linen as per laid standards.
Enhancing quality through implementation of Energy Sustainability standards in Housekeeping operations, setting of SOP in operations.
Improving the level of customer satisfaction through introduction of Buddy System, personalizing services for senior citizens & toddler needs and ensuring optimum usage of consumable materials of Housekeeping Dept. thereby resulting in major cost control.
Reducing customer complaints by 50% by reducing the turnaround time pertaining to Guest calls; ensured 33% faster resolution of generic infrastructure resulting in common Guest complaints.
Successfully conducting common briefing for staffs for consecutive shifts; ensured inspections of equipment and guest message at shift handover with proper documentation.
Creating a well thought-out CAPEX plan to support the operation and monitor hotel revenue.

Highlights:
 Inspection of all V.I.P. & V.V.I.P. rooms and amenities and guest supplies, coordinated with the Front Office and Maintenance for making the V.I.P & V.V.I.P's room arrivals
 Played a stellar role in identifying and implementing amenities in rooms according to guest status.