MUHAMMAD IBRAHIM

Spearheading the Trainings, Business Development & Restaurant Operations
Imparting & upgrading the job knowledge by formulating training materials for on-job training
Hand on as Operations Consulting on Restaurants Brands & acting Ops Director When needed
companies Startup Plans
Recognizing training needs across levels through mapping of skills for different roles and evaluating existing level of competencies;
Developing training yearly training plan
Promotions Operations SYS &Performance Evaluations
Providing the proactive solutions by collecting & analyzing root cause quality data
Stores Quality & Corporate Audit
Designing successful business expansion strategies for brands
Formulating business goals, short-term and long-term budgets and developing business plans for its accomplishment

Participated as Opening Team Leader in pre-Opening Marriott Executive Apartment Riyadh
Lead property operations
Accomplished best executive apartments on KSA 2014 from Saudi Commission of Tourism
Directed Front Office Team to Push In House Guest feedback for targeted results
Attained high scores on social media Comments & Reviews (Booking.com/Trip Advisor /Guest Voice)
Surpassed the monthly & yearly sales target for front office department & property
Achieved multi-fold increase in membership numbers for Marriott Loyalty Program

Manage front desk operations and Support front desk agents and monitor progress to maintain smoothly front desk operations
•Receives guest feedback and handling guest complains
•Maximize the membership’s enrolments for Marriott Rewords program
•Check Arrival reports in advance and ensures all correspondence is ready for invoicing; Ensure all pay master folios being cleared according to the credit policy
•Coordinate with Sales and Marketing, Groups and Events, Reservations and Accounts for group bookings
•Handling work schedule according to department’s business plan

Drove the team to implement new AYS Call Center Service (At Your Service)
Organized worldwide trips through airlines tickets -hotels reservations-car rental-international shipments- events reservation
-Room Service Orders
-Customers Relations maintaining
-improve stay experience

Expand company business by close deals with 5 stars’ hotels
•Maintain relations with contracted hotels (Hotels 5 Stars) including Marriott, Hilton Sherks, Host Mark, Albatros, Nobian Village resort;
•Develop health club facilities and create attractive offers in order to achieve and exceed company
•monthly budget;
•Receives customers feedback and maintain high quality of health club services clients satisfaction
•Organize customers booking time and date;
•Observe and support sales team members to insure professional and effective work performance.

Achievements:
-close contracts with 9 hotels 5stars
-leads Team to achieve highest total month sales on the company for 13 months within two Years all-around 9 health club’s locations
-Create new profitable sales offers been applied for all sales teams within the company
- Push Guest feedback to targeted results