Dmitry Tsukanov

Based in National Sales Office Dubai, responsible for Fujairah Rotana Al Aqah beach 5* resort.
Analyzing local market trends and competitor activity to identify business leads.
Developing customer accounts and travel within the local area to drive business into the property and to increase market/customer share in all revenue streams.
Negotiating room rates/packages/promotions.
Developing and implementing creative local marketing channels, including social media channels.
Preparing company contracts for the hotel in accordance with current business and pricing conditions.
Working within current business strategies and recognizing potential opportunities.
Planning and executing sales strategies and plans.
Attending and visiting exhibitions and workshops to represent the property.

Conducting research to understand how a company functions and where a company can improve.
Analyzing gathered information to form a hypothesis of company weaknesses and how to fix them.
Running workshops to train employees on updated protocols and rules
Preparing reports, proposals, and presentations
Evaluating competitors to pinpoint advantages or disadvantages in the current market
Analyzing financial statements and revenues to find problematic areas
Researching any organization dysfunction and providing solutions for improvement
Preparation of recommendations on organizational improvement
Managing long-term goals of the business as these goals pertain to a new business model
Setting up of a PMS and E-commerce systems

Working with suppliers (OTA, s DMC`s, Corporate clients) to improve sales, grow selection, and ensure contract terms are met.

Revenue management of all the properties.

Managing the day-to-day relationships with key accounts and develop strategies to maximize these relationships through data analysis, performance tracking, and other activities

Managing all aspects of the client relationship, represent the company with partners, and work with all relevant cross-functional areas to guarantee effective communication, smart implementation, and execution

Interacting internally and externally with senior management to troubleshoot issues and identify possible solutions

Identifying new business opportunities and develop up-selling strategies with partners

Liaised with tours and transport, visa and accounting departments on a daily basis to ensure balanced work process.

Planning of rates, special offers, allocation, release periods, overrides.

Managing availability and booking flow on a daily basis.

Analyzing the product of our different competitors in order to ensure our best conditions in the market

Analyzing weekly product/sales reports to identify market trends and revenue/room nights sales growth opportunities

Managing Team of Reservation Agents/Supervisors, to ensure the guest responds are replied on time and all the standards of the customer service are met.

Developing and supporting relationships and partnerships with partners and hotels. Personally controlled and ensured delivery of high-level service while handling inbound tourism.
Ensuring that all customer requirements are met .Assumed major responsibility for business flow from CIS market, but not limited to, development of strong agency database, revision of agreements, handling FIT bookings, leisure and MICE groups, creative exclusive packages in cooperation with numerous hotels and suppliers, organizing FAM-trips.
Liaised with tours and transport, visa and accounting departments on a daily basis to ensure balanced work process.
Built trust-based “customer for life” relationships, taking time to understand each business partner’s needs in order to promote products and services aligned with their needs.
Negotiating and contracting of rates, special offers, allocation, release periods, overrides, terms conditions for hotels, self-catering or serviced apartments ensuring the best available rates and availability; in both: new properties but also re-contracting existing agreements
Analyzing the product of our different competitors in order to ensure our best conditions in the market
Analyzing weekly product/sales reports to identify market trends and revenue/room nights sales growth opportunities
Analyzing opportunities for opening of new destinations and product development
Assisting in resolving complaints and administrative issues of our suppliers and Hotels.
Coordinating with the Head Office team the loading, check, positioning of the contracts
Negotiating and contracting extra services like transfers and excursions.

Part of the Pre-Opening Team / Pre Opening assistance of the Resort

Assist the reservations manager to motivate the team skillful at up selling and/or conversion as required by the business demand.

Maintains good working relations with other departments, particularly Front Office and keeps close contact with regular guests, ensuring their needs are identified, and relayed to concerned

Assist the reservations manager to ensure companies worldwide load all sellable contracted rates in the GDS and Opera system for ease of reservations.

Assist the reservations manager to supervise the Reservations Agents in their daily duties,
Including pick-ups, travel agents’ commissions, staff responses to clients, etc.

Tracks and prepares the necessary reports required for monthly submission to Administration Office.

To update customers with the latest development of the hotel by means of Web site and some other available distribution channels.

To keep reservations staff informed on all changes or developments within the hotel and the company.

To spot-check reservations made the previous day and check all VIP arrivals.

Training, developing, and motivating staff to increase productivity.

To keep department informed of all changes in the customer profile.

Maximize employee productivity and morale within the department and consistently maintain discipline within hotel guidelines and local regulations.

Have a full working knowledge and ability to supervise, train, correct and demonstrate all duties and tasks, in assigned place of work, accordingly to the standards as set.

Train employees ensuring that they have the necessary skills to perform their duties with the maximum levels of productivity and efficiency.

Management of OTA extranets.

Updating availability and rate changes through all online sale channels.

Spot-checking the online promotions are as per the company’s standard.

Assisting in online campaigns for the resort.

Generating and maintaining customers of defined accounts / areas through sales activities (face to face sales calls, telephone calls, entertainment)

Maintaining a high level of exposure for the hotel through direct sales, telephone, fax, written communications

Planning weekly sales calls and report the outcome of such calls in the sales & marketing system.

Implementing & executing all sales objectives and action plans to reach and exceed targets set.

Establish parameters, quotes and negotiate prices with customers for transient and group business.

Providing feedback to the Director of Sales & Marketing on changing marketing conditions, including trends in the competition, as a result of direct sales solicitation, telephone and direct mail, in his / her market areas.

Arranging site inspections of hotels.

OTA Channels management and implementation.

Uploading the rates to all online sales channels.

Managing campaigns and promotion through OTA`s and all other online sources.

Supervising work of hotel staff.

Responsible for every day transfers from ship to wind turbines.

Preparing reports of daily transfers.

Managing and planning budget for the crew and staff requirements.

Replacing Hotel Manager as required.

Constants inspections of staterooms and restaurant to ensure the standards are met.

Continual training and guidance of Stateroom and Asst Stateroom Stewards in procedures and company standards.

Ensure that Stewards are supplied with the equipment and items required to complete daily routine and tasks.


Complete performance reviews and procedural paperwork for Stateroom Stewards and Asst Stateroom Stewards.

Completion of ratings charts for Stateroom Stewards weekly performance

Ensure all Stateroom and Assistant Stateroom Stewards comply with the company standards regarding dress and appearance (Carnival Look Book).

Compliance with all Housekeeping College procedures as set out in college manual and Hotel Ops website.

Compliance with SMS procedures relating to the Housekeeping Department.

Compliance with all USPH regulations as set out in the VSP manual.

Brief Stateroom and Assistant Stateroom Stewards on scheduled duties and daily tasks ensuring follow up of all tasks are completed to standard in a timely manner.

Ensure that all information and special requirements regarding Staterooms for embarkation and cruise days are passed on and followed up by Stateroom Stewards and Asst Stateroom Stewards.

Continual inspections of assigned Stateroom Sections including corridors and lockers to ensure all are maintained to a high cleanliness standard.

Continual inspections of Stateroom Sections corridors and lockers to ensure high standard of cleanliness and organized lockers.

Continual inspections of Steward Pantries to ensure standards and procedures are followed as per USPH regulations.

Continual inspections of assigned Stateroom Sections to ensure maintenance issues are reported and followed up in a timely manner.

Completion of work orders and update of the Hotel Maintenance report on a daily basis.

Liaison with VIP guests and Suites guests on a daily basis to ensure all needs are met.

Continual training and guidance of Stateroom and Asst Stateroom Stewards in procedures and company standards.

Ensure that Stewards are supplied with the equipment and items required to complete daily routine and tasks.

Complete performance reviews and procedural paperwork for Stateroom Stewards and Asst Stateroom Stewards.

Completion of ratings charts for Stateroom Stewards weekly performance

Contribute to management meetings when required, communicate, and cooperate fully with management team.

Perform other duties related to Stateroom Supervision as directed by the Housekeeping Manager and Snr Housekeeping Management.

Selling the function space and Hotel facilities to maximize revenue

Maintain MICE generating accounts through various sales activities (face to face sales calls, telephone calls, sight inspections, entertainment)

Implement and execute all sales objectives and action plans to reach and exceed targets set

Maximizing up selling opportunities by proposing ideas & suggestions on events and activities suitable to the MICE booking

Ensuring comprehensive and up to date knowledge of properties unique selling points, features, amenities, services and policies

Obtaining client feedback after each event

Performing other duties as directed by management

Register guests and assigns rooms.

Accommodates special requests whenever possible.

Assisting in preregistration and blocking of rooms for reservations.

Using selling techniques to sell rooms and to promote other services of the hotel.

Coordinating room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early check-ins, special requests, and day use rooms.

Processing guest check-outs.

Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange,

Attending department meetings.