Marcus East

• Providing customised services and business solutions for airlines, airports and related industries.
• Providing expert objective advice and skills to add value and improvements to the client’s business.
• Key focuses on airport and airline operations, processes and strategy, designing recommendations and solutions.
• Preparing business proposals and client-specific business presentations.
• Strong teamwork and customer interactions with various presentations.
• Most recent projects: aircraft manufacturer, airline restructuring, and airport cargo strategy.

• Implemented and evaluated adherence of operational practises with safety as the core aspect.
• Designed and created an automated risk assessment system for ground handling activities.
• Communicated the development and results of the new risk assessment system to different departments.
• Co-ordinated the on-going updating of ground handling and aircraft-type manuals.
• Translated documents and presentations for international training programmes.

• Researched and gathered data regarding Lean Management processes in manufacturing and the ‘Lean Office’.
• Created a standard assessment process for the Lean Office Introduction at Airbus.
• Critically analysed the then-current A320 production line and produced new potential procedures.
• Co-ordination and planning of ‘Lean Thinking’ training classes.

• Configured and updated the Visual Management Systems for the various work progress stages at the production line.
• Liaised with the French counterparts of the A380 programme and introduced a permanent weekly video conference plan.
• Organised the implementation of a monitoring system for the status of the electrical systems installation in the A380 fittings.
• Managed a virtual control room in the Intranet for the A380 assembly for Hamburg and Toulouse.

• Conducted market research into international IT-service providers across varying markets.
• Evaluated results and produced weekly reports about international IT news and trends.
• Co-ordinated and organised the international company conference which took place at the Leipzig head office that year.
• Translated documents and newsletters for the non-German offices.

• Calculated and prepared the aircraft weight and balance loadsheet and planned the onload cargo, with special loads such as dangerous goods.
• Communicated with many departments regarding pre-flight arrangements for a safe and punctual departure.
• Organised and co-ordinated the aircraft turnaround, managing different teams from the cockpit crew to the boarding staff.
• Prioritised activities, to ensure attention to detail regarding strict aviation guidelines whilst still working within short timeframes.
• Produced the actual loadsheet (flight data) for the outbound flight.