doaa alhashmi, Customer Service

doaa alhashmi

Customer Service

Tiger Properties

Location
United Arab Emirates - Sharjah
Education
High school or equivalent, tourism
Experience
13 years, 4 Months

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Work Experience

Total years of experience :13 years, 4 Months

Customer Service at Tiger Properties
  • United Arab Emirates - Sharjah
  • My current job since August 2016
Reception and customer service at Freehold Mediation & Information
  • United Arab Emirates - Dubai
  • November 2015 to August 2016
Senior Sales Executive at diamond international corporation
  • United Arab Emirates - Dubai
  • January 2015 to November 2015

Evaluated and managed new strategic business opportunities.
Expanded product and company recognition in the national press to support the sales and marketing teams.
Planned and organized corporate media and other special events. Managed all media, press and public relations issues.

Customers Service,Collection of Receivables Officer at FIRST TITANIUM
  • United Arab Emirates - Dubai
  • January 2013 to December 2014

Practice the techniques of managing customer expectations and delighting customers. Recognize the signals of customer irritation and how to respond appropriately and assist in quickly finding a workable solution to their customer’s problem. Deliver better, faster service and increase customer satisfaction.
Receive and verify invoices and requisitions for goods and services.
Prepare, verify, and process invoices and coding payment documents, , Data enter invoices for payment.
Prepare manual cheques as and when required.

Telemarketing Officer at First Titanium
  • United Arab Emirates
  • January 2011 to December 2012

Education

High school or equivalent, tourism
  • at University of Damascus
  • October 2013
High school or equivalent, Tourism and Hotels Science
  • at University of Damascus
  • March 2013
High school or equivalent, أدبي
  • at المدرسة الخيرية النموذجية
  • January 2012

Specialties & Skills

Customer Service
Receptionist
CUSTOMER SATISFACTION
PRESENTATION SKILLS
PUBLIC RELATIONS
Debt Collection
تسويق عبر الهاتف
EVENT MANAGEMENT
MANAGEMENT
MARKETING
PRESS RELEASES
PROGRAMMING
STRATEGIC

Languages

Arabic
Expert
English
Intermediate

Memberships

Scouts Syria
  • Guide
  • January 2010

Training and Certifications

إدارة أعمال صغيرة (Certificate)
Date Attended:
January 2011

Hobbies

  • Horseback riding and jumping paratrooper