Senior Human Resources Manager
AECoM
Total years of experience :13 years, 5 Months
Managing all aspects of HR functions from: full-cycle Recruiting to Training & Development, Benefits & Compensation, EE Relations, Communications, Document / File Management, Safety & Security, Visa and Travel, and most importantly - Compliances for a globally diverse workforce of over 2000.
Creating HR Policies and Procedures, making recommendation to senior management, meeting legal requirements and business objectives based on US and Kuwait/Qatar labor laws.
Developing staffing plans, forecasting and managing the hiring/exit process and analyzing turnover / KPI trends.
Facilitating resolution of confidential and highly sensitive employee relations issues by working with senior level management, HR staff and giving guidance to ER Manager. Handling controversial issues with tact and judgment. Resolving issues with sensitivity and empathy. Maintaining an open-door policy.
Analyzing and determining the competitiveness of the Company's compensation plan.
Counseling employees on all HR related and benefit plan options and employee eligibility. Assisting in the preparation of benefit plan communication and open-enrollment.
Working closely with management and employees to improve work relationships, build morale, optimize efficiencies; maximize productivity; and minimize turnover.
Creating, implementing, providing guidance and interpretation of new hire orientation, Visa and Budge tracking system, joining guidelines for new hires, all job descriptions, streamlining in processing, creating program HR policies and procedures, completing personnel actions. Staying compliant with all deliverables.
Direct Report: ER Manager, Sr. HR Generalist, HR Generalists and Personnel Assistance staff, Mail Room Officers, Mail Room Carriers, and Couriers.
Managing and supporting all Operations for 4 DOD and DOS Sites.
As the Program Support Manager; reporting to the OMSS Program Manager, managing the Program Support Office (PSO): Performance Manager; Quality Assurance Manager and Projects Manager; to ensure exemplary contract performance.
Helping in monitoring the execution of the base OMSS IDIQ contract and all subordinate task orders to ensure compliance with the Statements of Work for each Task Order. Briefing the COR, PM, as well as Senior PAE Management. Engaging the PSO team in collecting and analyzing data to determine trends. Providing reports to the PM for informed decision making.
Ensuring that all annual report deliverables were updated by the PSO Team. Tracking deficiencies and working with the appropriate managers to define corrective action plans and close out deficiencies.
Approving, releasing all RQs for COR approval in accordance with available funding. Recommending changes to PM in adding or retiring positions. Overseeing recruiting efforts, vacancy and maintaining the Target Salary list for all OMSS positions; and updating client on Key Personnel as changes occurred. Managing, evaluating and monitoring all training initiatives and programs to ensure objectives were met.
As the HR Manager; I was responsible for a globally diverse workforce of over 2, 000. All HR functions including Employee Data, Personnel Files, HR Reporting, Benefits Reconciliation, Leave Management, Mobilization/Demobilization, Travel, Recruiting and On-boarding, Mandatory Training of all employees, Communications, Career Development, Performance Management, Succession Planning and HR Metrics
Providing HR guidance, coaching and support to Program Management and personnel, partnering with Corporate HR to implement program-wide HR initiatives.
Managing ER investigations, actively integrating with corporate legal and ethics entities.
Facilitating on-site management training and coaching sessions.
Tracking, analyzing and managing HR Department.
Leveraging broader HR team resources to drive change in leadership and organization development, compensation, performance management, career development, training and staffing
Establishing and implementing appropriate systems to provide necessary HR metrics
Managing, developing and coaching 16 direct-reporting staff consisting of HR and Travel at each Site.
SOSi International - is a privately held company founded by its current ownership in 1989, with corporate headquarters in New York City and operational office in Reston, VA. SOSi specializes in providing logistics, construction, training, intelligence, and information technology solutions to the defense, diplomatic, intelligence and law enforcement communities. Clients in the private and public sectors have relied upon SOSi for critical operations in the world’s most challenging environments. SOSi provides commercial life support and security services to foreign military sales contractors and other tenants at Iraqi military base with the SMS-I program. My responsibilities included:
Leadership in the setting and achieving of strategic and organizational goals
Oversight of all aspects of staff performance; performance evaluation process and performance improvement plan (PIP), progressive discipline, investigations, mediation of employee disputes and grievance procedures
Identifying HR issues; contributing information, analysis, and recommendations to organization strategic thinking and direction
Establishing training programs for staff in regard to all aspects of workplace performance
Establishing HR objectives in line with organizational objectives
Coaching the Site senior management team on issues of leadership, employee engagement, diversity and work ethics.
De-Scoping Sites effectively by creating Personnel Action Plan / Demobilizing and out-processing procedures
Job Analysis and creating Job Descriptions for all the positions for the Life Support Services Program.
Granite City Diner, LLC -is a sports bar offering a wide range of cousins, a sports bar casual atmosphere with indoor games, and late operating hours to its patrons in the Lithonia, Stone Mountain, GA area. My responsibilities included:
• Strategically integrating effective HR processes, programs, and practices into the daily operations.
• Recruiting staff based on workplace planning, sourcing, screening and assessing, selection, background, reference checks, orientation and training staff (ServSafe Food Manager Certification - 2012).
• Liaising with management and applicants; providing consultation on employee relations and performance management.
Oasis International Waters is engaged in development of water plants in Iraq and subsequently manufacturing of bottled water for the troops and distributing in Iraqi market with a workforce of over 500 local nationals, other country nationals and Expatriates working in five plants and three sales territorial regions. My responsibilities included:
Strategic Business Partner - Understanding the company’s goals and objectives; values; culture; strengths and weaknesses. Input in the direction and critical programs and processes to succeed, and creating solutions to any anticipated HR issues.
Management Champion - Training leadership on effective use of people by coaching; mentoring; and giving constructive feedback to build committed and mutually trusting relationships.
Employee Advocate - Bringing employee perspective and interest to the business table. Identifying and resolving issues in a timely fashion by conflict; grievance; and issue resolution, and finding solutions through coaching and counseling, recommending disciplinary action plan and ensuring compliance to company policies and procedures.
Recruiter - Creating job description and recruiting for the plants and sales department.
Major Achievement:
• Initiated a very successful project of recruiting Local Nationals to expand the business commercially into the Iraq market generating all processes; employment contracts and policies and procedures based on researching and understanding the Iraq Labor Code.
• Created performance evaluation guidelines to simplify the appraisal process for managers.
• Completed workforce reduction and mass lay-off process post drawdown of US Military.
• Developed and recommended HR programs and processes that improved efficiency and productivity.
MRI Network Big Creek, Suwanee, GA, - part of a Network of independently owned offices to provide search and staffing solutions to businesses operating in nearly every U.S. city and major metropolitan area around the globe. My responsibilities included:
• Managing the full-cycle talent acquisition and placement of experienced industry top performers who were capable at handling complex and multiple staffing needs of the client’s short-term assignments or full-time employment.
IAP Worldwide Services, Cape Canaveral, FL, - Founded in 1989 provides a variety of logistics and facility support services, chiefly for the US DOD and US states in other countries. Services include base camp facilities support, logistics planning, and temporary staffing. The company operates through three distinct segments: global operations and logistics; facilities management and base operations support; and professional and technical services. My responsibilities included:
• Recruiting employees and independent contracts for a major contract in Iraq, Kuwait and Afghanistan. Assessing and screening candidates for open positions. Managing travel, providing on-boarding, orientation and HR training to all new hires.
• Ensuring all HR policies and procedures were followed.
• Facilitating training and development and advising management and staff on HR best practices, resolving conflict; grievance; and employee relations issue through coaching and counseling, recommending proper disciplinary action plan, performance improvement plans, and performance appraisals. Approved employee expenses, employee movement, managed accommodations, visas, flights, and employee arrivals / departures. Managing insurance and DBA claims as well as employee medicals.
• Managing the logistics of transporting supplies, both air and land - Trucks from Kuwait, Turkey, and within Iraq; cargo plane with supplies; and personnel movement (about 300) in-coming/out-going via commercial flights and Air Traffic Movement.
Innovative Movements, Inc. Lithonia, GA - provided trucking logistics to companies like Solo Cup and US Foods in transporting products in the SE Region. My responsibilities included:
• Effectively managing an office of 6 employees;
• Managing Operations, Accounting and HR. Preparing job descriptions, recruiting for all positions, providing orientation, and training, supervising, assigning work. Generating all internal and external reports, financial analysis, and monthly performance comparison reports; and maintaining and managing the database;
• Customer Service by establishing ongoing contact with carriers, customers and major accounts.
1. Business Management and Strategy; 2. Workforce Planning and Employment; 3. Human Resource Development; 4. Compensation and Benefits; 5. Employee and Labor Relations; 6. Risk Management.
1. Organizational Behavior 2. Human Resource Management 3. Recruitment and Selection 4. Human Resources Planning 5. Labor Relations 6. Occupational Health & Safety 7. Compensation & Benefits 8. Employee Training & Development 9. Managerial Accounting for H 10. Employment Laws 11. Dispute Resolution 12. HR Management Systems
Bachelor's Degree in Psychology and Sociology
