Supply Chain Analyst
ALSHAYA GROUP
Total years of experience :16 years, 9 Months
• Drove efficiency and revenue through continuously analyzing and improving operations performance.
• Trained 2 new members of staff and conducted 3 Excel training sessions for the logistics departments.
• Saved 100, 000 Aed in operational costs by successfully creating space in our warehouse and exiting from 3PL’s.
• Measured supply chain performance and produced monthly and quarterly reports.
• Customer Service Supervisor (Supply Chain)
• Tracking KPIs and reporting on the in-house and 3PL DC operations performance.
• Ensuring the operational SLAs and standards are being met.
• Monitoring DC & store related queries in delivery.
• Monitoring all DC and brand report and published with accuracy.
• Monitoring SOH vs capacity and forecasts.
• Coordinating with IT & Superusers to prepare new reports for clarity of data.
• Maintaining data accuracy and ensuring the team send it as per given schedules.
• Maintaining a customer service call center for internal customers for delivery related queries for Mena stores & warehouses.
• Maintaining daily planning, UPMH & multi-level data for operations to plan their day & week.
• Managing size curve data and reports.
• Managing XT ASN are received on time and escalating accordingly.
• Shipping Co-Ordinator (Group Freight Dept)
• To create & ensure that documentation for shipments is accurate.
• Communicate any errors in documentation to responsible parties.
• Reach out to carriers/ forwarders as needed to set up pick-ups for outbound orders.
• Communicate effectively to outside vendors and report back issues with shipments.
• Knowledge of various shipping platforms for scheduling outbound small parcel, LTL, FTL and International Shipments.
• Create processes and methods to gather supply chain data.
• Analyze data to identify problematic areas and suggest improvements.
• Applying Certificate Of Origin (COO) certificates for export.
• Discovering the most cost-effective shipping modes and schedules.
• Collaborate with IT professionals to implement effective systems.
• Collecting and analyzing supply chain data
• Recommending improvements to boost performance and reduce costs
• Executive in Procurement Dept. (Purchase Dept)
• Expert in procuring Spares and stores for offshore Ships.
• Taking care of Ships provisions. (Food Items)
• Expert in bulk purchasing and reporting.
• Knowledge in supply chain and logistics.
• The Job Involves Purchasing of Imported and Local Engineering Spares, Lub Oil, Stores Materials, Provision.
• Getting Indent from Various Vessels and approval from Higher Authorities for processing the indent.
• Floating enquiry to various vendors and follow-up for quotation with restrictive delivery schedules.
• Making comparative statement and take the approval from management for ordering the material.
• In co-ordination with seniors negotiate with vendors for discounts and lowest lead time delivery.
• Once Comparative statement is approved Purchase Order must be released for lowest bidder and follow - up with vendors for on time delivery on basis of vessel birthing to port.
• For critical matters we used to personally visit vessel for identification of material and on basis of lead time urgency.
• For Imported procurement arranging CHA, Freight Forwarder, Inland Transporter for delivery of equipment’s up to nearest vessel birthing port.
• Bill Passing and submitting Invoices along with payment requisition to accounts dept. for vendor payments, Filing of Documents related to purchase of material for Audit purpose.
• Relationship Manager for Mortgage (US Process)
• Expert on mortgage modifications on government(HAMP) & standard (Non-HAMP)
• Customer service on mortgage servicing
• Helping customers to retain their homes and retaining them as homeowners.
• Helping the customer on Deed in lieu & Short Sale.
• Helping customers on reducing their mortgage interest and unpaid principal balance.
• Assisting customers with options to change their mortgage terms
• Customer service for Vodafone Telecommunications (Australia)
• Sales of contracts for new customers for 12 or 24 months
• Upgrading existing on a new 12 or 24 months contract
• Customer retention on a new 12 or 24 months contract.
• Assisting customers on new handset features.
• Negotiating with customers to retain existing plans and contract.
• Technical support on handset range and default (handset Rebooting & Minor Technical help)
• Customer service for billing, handset & technical support.
• Collection for U.S Credit cards (American Express)
• Sales of credit card based on customer’s credit availability.
• Team strategies an project building to ensure target completion.
• Skip tracing on accounts to ensure correct contact numbers are updated regularly.
• Negotiating with customers to collect on delinquent & charged off credit cards.
• Building teams for different projects on web securities.
• Online Web consulting, sales, and Client retentions.
• Helping team with project deadlines & completion
Successfully created 3 Art movies and 6 print ads. Created a radio show