Total Years of Experience: 14 Years, 6 Months
July 2018
To Present
Fuel Up Sales Executive
at Kcal
Location :
United Arab Emirates
Responsibilities
To achieve all sales targets on a daily, weekly and monthly basis.
To generate leads for potential sales.
Make outbound calls to potential customers to introduce them to Kcal products
To interpret customer health goals and needs and once achieved apply effective sales techniques to close the sale.
Customize clients menu based on their calories and macros..
Provide after sale customer service to guarantee clients satisfaction.
Renewing current clients monthly plans
Attend Fuel Up events to generate leads and to close potential sales.
To achieve all sales targets on a daily, weekly and monthly basis.
To generate leads for potential sales.
Make outbound calls to potential customers to introduce them to Kcal products
To interpret customer health goals and needs and once achieved apply effective sales techniques to close the sale.
Customize clients menu based on their calories and macros..
Provide after sale customer service to guarantee clients satisfaction.
Renewing current clients monthly plans
Attend Fuel Up events to generate leads and to close potential sales.
August 2016
To July 2018
Billing and Customer Care Team Manager
at Vodafone UK
Location :
Egypt - Alexandria
Managing and developing from 15 - 20 advisors.
•Setting clear and stretching performance goals.
•Creating a motivated and engaged environment.
•Effective communication and first-time resolution coaching.
•Implementing continuous improvement initiatives to enhance employee and customer
•Setting clear and stretching performance goals.
•Creating a motivated and engaged environment.
•Effective communication and first-time resolution coaching.
•Implementing continuous improvement initiatives to enhance employee and customer
May 2015
To August 2016
Technical Support Team Manager
at Vodafone UK
Location :
United Kingdom - London
Managing and developing from 15 - 20 advisors.
•Setting clear and stretching performance goals.
•Creating a motivated and engaged environment.
•Effective communication and first-time resolution coaching.
•Implementing continuous improvement initiatives to enhance employee and customer
•Setting clear and stretching performance goals.
•Creating a motivated and engaged environment.
•Effective communication and first-time resolution coaching.
•Implementing continuous improvement initiatives to enhance employee and customer
June 2014
To May 2015
Technical Support Advisor
at Vodafone UK
Location :
United Kingdom - London
Capture and interpret customer requirements, and design complex and custom solutions to meet customer requirements.
•Build accurate scalable cost models and provide input into pricing strategy.
•Identify and document any risks to the solution.
•Document solution in RFP responses, proposals and Statement of Works/High Level Designs.
•Ensure solutions are deliverable in timeframes committed and have passed all appropriate VGE solution governance. Solutions should be scalable, repeatable, and utilizing existing standard services as much as possible.
•Build accurate scalable cost models and provide input into pricing strategy.
•Identify and document any risks to the solution.
•Document solution in RFP responses, proposals and Statement of Works/High Level Designs.
•Ensure solutions are deliverable in timeframes committed and have passed all appropriate VGE solution governance. Solutions should be scalable, repeatable, and utilizing existing standard services as much as possible.
April 2012
To June 2014
Telesales Advisor
at Virgin Mobile
Location :
United Kingdom
To achieve all sales targets on a weekly basis.
•Make outbound calls to potential customers to introduce and sell Virgin Mobile products.
•To interpret customer product requirements and once achieved apply effective sales techniques to close the sale.
•To coach other team members on sales techniques. (Delegated Task
•Make outbound calls to potential customers to introduce and sell Virgin Mobile products.
•To interpret customer product requirements and once achieved apply effective sales techniques to close the sale.
•To coach other team members on sales techniques. (Delegated Task
September 2011
To April 2012
Sales & Customer Care Assistant
at 3 Network Store
Location :
United Kingdom - London
To achieve all sales targets on a weekly basis.
•To interpret customer product requirements and once achieved apply effective sales techniques to close the sale.
•Capture and interpret customer requirements, and design complex and custom solutions to meet customer requirements.
•Ensure solutions are deliverable in timeframes committed to.
•To interpret customer product requirements and once achieved apply effective sales techniques to close the sale.
•Capture and interpret customer requirements, and design complex and custom solutions to meet customer requirements.
•Ensure solutions are deliverable in timeframes committed to.
September 2009
To September 2011
Billing and Sales Advisors
at Sutherland Global Services AT&T Billing and Sales Advisors
Location :
Egypt - Alexandria
To achieve weekly customer service and sales targets.
•To resolve customer queries in a fast and timely manner.
•To achieve first time resolution with customer queries.
•To up sale AT&T products to customers after resolving queries.
•To resolve customer queries in a fast and timely manner.
•To achieve first time resolution with customer queries.
•To up sale AT&T products to customers after resolving queries.
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