Configuration/Delivery Manager
Harris International
Total years of experience :15 years, 5 Months
Designs and establishes configuration management documentation. Analyzes proposed product design changes to determine the effect on the overall system. Performs audits to verify compliance with contract requirements. Provides advice and guidance on methods, procedures and requirements to individuals responsible for the creation of documentation.
• Saved company from buying USD 600K by confirming contractual obligations and customer communications.
• Conducted 100% security audits and reports withing deadlines, implemented global security standards in application development and software engineering teams.
• Successfully manage configuration management process that 100% change orders completed ahead of time, enabling company to fully meet contract requirements.
• Ensure total compliance with customer and global regulatory requirements.
As IT Operations Manager, collaborate with country leaders and department heads on IT strategy, business operations. Develop information and data security policy, troubleshoot issues, maintaining network security, helping user needs, and ensuring business continuity.
Direct teams and supervise IT operations, expansion, risk management, troubleshooting, and disaster response planning. Manage annual budget for projects and purchasing, contracts management. Perform recruiting, coaching, retention, train employees, researching, backup systems, firewall configuration, and hands on installation. Manage vendors and client services.
• Reduced computer malware infections 90% by creating new IT security policies and training programs.
• Achieved cost savings of 50% through skilled vendor management and negotiations with ISP.
• Expanded IT infrastructure by 200% using only 50% of budget by repurposing infrastructure components.
• Accomplish project management and data integrity by applying GDPR, NIST, and ISO 27001.
• Recognized twice with awards for going above and beyond normal job requirements.
Received numerous certificates of appreciation for outstanding achievements and superior performance.
Planned and directed project management for DoD and NATO clients involving developing IT infrastructure, architecture, information security, user needs, researching, troubleshooting, and networks. Leveraged vendors management, enabled cross-cultural team building, communicated effectively to achieve IT project goals ahead of deadlines.
• Accomplished IT risk management and disaster recovery using NIST guidelines and ISO 27001.
• Completed hospital expansion project 20% under budget through efficient IT outsourcing.
• Provided site assessments and IT solutions that improved downtime by 33% & restore time 15%.
• Recouped underutilized rack equipment space by analyzing customers' configurations, saving customers hundreds of thousands of dollars in new equipment purchases.
• Led project for military takeover of a civilian morale Wi-Fi network which had achieved zero outages when executed.
Spearheaded teams of junior engineers and administrators to complete IT projects and achieve innovation.
Collaborated with senior leaders on strategic planning, and information security. Provided tech support. Identified cybersecurity threats and vulnerabilities through security controls. Organized, updated and develop IT security policies and procedures including network security researching, firewall support, and disaster recovery planning.
• Completed projects such as email migrations efficiently and ahead of schedule.
• Streamlined processes to achieve 10% faster completion times and improve performance.
• Designed testing for operating systems, applications, and hardware that saved on average five days of test time.
Engineered technologies for aircraft using cybersecurity controls with DISA, NIST, and ISO 27001 standards.
Maintained information system and network security, performed disaster recovery planning, electronic data operations, troubleshooting, and performed preventative equipment maintenance. Optimized Cisco networks and Microsoft Servers.
• Built and installed a network centre for video feeds under adverse conditions ahead of schedule.
• By performance tuning, accomplished 99.999% up time for customers despite adverse conditions and security threats.
• Achieved a site design that was so successful it was used as a model for future site development.
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