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Donna Beth Pabula, Secretary

Donna Beth Pabula

Secretary·KQ International Petrol Services / KQ Marine Water Sports

United Arab Emirates

Bachelor's degree, Information Technology (Programming)

Work experience

Total years of experience: 3 years, 11 months

Secretary

May 2018 - January 2020

KQ International Petrol Services / KQ Marine Water Sports

Abu Dhabi, United Arab Emirates

May 2018 - January 2020

Answering phone calls and redirect them when necessary.
• Preparing and disseminating correspondence, memos and forms
• Use MS office and other packages to write letters and deal with telephone and email enquiries.
• Create and maintain filing and other office systems and keep diaries and arrange appointments.
• Book meeting room and conference facilities, attend meetings, create agendas and take minutes.
• Managing incoming mail and faxes and distribute them accordingly. Also maintain email lists, and distribute information to staff.
• Reviews outgoing correspondence for grammar, correctness and completeness, and ensure that appropriate material is attached.
• Prepare memos or other reports for internal or external distribution.
• Make travel bookings and prepare travel expense reports.
Achievements
• Delegated by the senior management to manage the daily/weekly/monthly agenda and arrange new meetings and appointments.
• Responsible of storing all paperwork, documents and computer-based information.
Follow- Up Clerk

Company industry:
Other Business Support Services
Job role:
Secretarial

Call Centre Agent

April 2015 - May 2017

Ibex Global (AT&T Account)

Philippines

April 2015 - May 2017

Assigning duties in accordance with the office procedures of individual establishments.
• Answering telephones, book keeping, typing or word processing, stenography, office machine operation, and filing.
• Updating clients with regards of their orders, sending reports about an inspection conduct by the technician and follow up pending jobs
Achievements
• Providing Excellent Service under pressure especially on peak days during month-ends/salary days.
• Delegated by the management to be the sole file clerk for the company.

Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Education

Cagayan State University

January 2014

January 2014

Bachelor's degree, Information Technology (Programming)

United Arab Emirates

Gammad National High School

January 2010

January 2010

Bachelor's degree, Information Technology (Programming)

United Arab Emirates

Skills

BOOKS
Intermediate
BOOKS
Intermediate
EMAIL
Expert
EMAIL
Expert
FORMS
Beginner
FORMS
Beginner
GESTIóN DE ARCHIVOS
Beginner
GESTIóN DE ARCHIVOS
Beginner
MANAGEMENT
Beginner
MANAGEMENT
Beginner
MEETING FACILITATION
Beginner
MEETING FACILITATION
Beginner
MICROSOFT MAIL
Expert
MICROSOFT MAIL
Expert
FAX
Intermediate
FAX
Intermediate
LETTERS
Expert
LETTERS
Expert
EXECUTIVE MANAGEMENT
Intermediate
EXECUTIVE MANAGEMENT
Intermediate

Languages

English
Expert
Tagalog
Expert