Front Office Manager
Golden Tulip Downtown Abu Dhabi
Total years of experience :18 years, 0 Months
• Yielding - Monitor future availability in order to set-up rates to be sold on intranet, on websites and open/close availability as required. To maximize occupancy and revenue.
• Provide all reports required by the General Manager.
• Be aware of and share all knowledge of competitor activity with the General Manager and Sales Team.
• Manages PMS Configuration.
• Monitor online bookings transmission as well as creating rates and packages for the groups in absence of Asst. Revenue Manager.
• Handling all guest complains, comments for improvement & special requirements.
• Ensures that the team gets the required trainings to provide a better customer service.
• In the absence of Revenue Manager, doing the duties and required reports.
• Handling guest complaints on all aspects.
• Ensures that all VIP guests are meet and have a smooth check in with the best room.
• Participates on Yearly Budget Preparation.
• Ensures that the Front Office Team is well trained and having the full knowledge of the department’s standard as well as the policies and procedures.
• Forwarding leads to the Sales Team.
• Having a close coordination with the Operation’s Department on all guest requirements prior to the guest’s arrival.
• Managing group reservations and arrangements.
• Monitoring guest online comments and satisfaction.
• Leads on ensuring that the hotel’s yearly inspections are passed.
• Fully in charge of Front Office, Security, Concierge & Recreation.
• Closely monitor all the car activities visitor’s activities at the concierge and recreation on daily basis.
• In charge of CCTV reviews in case of any issues.
• Ensures that copies of all licenses up to date and are available at the Reception for any special inspection from the government.
• Ensures that CID Report is submitted daily on time and all guests are checked in with valid identification.
• In charge of investigating issues that the guests are facing and ensures that feedback and action are taken immediately.
• Approves all the purchasing or store requisition to ensure that expenses are as per allocated budget.
• Conducting daily and monthly meeting with the team to discuss the targets on revenue, room nights and loyalty membership.
