Customer Relations Executive,Contact Center Executive
TOYOTA ALFUTTAIM MOTORS
Total years of experience :15 years, 5 Months
Answering inbound and outbound calls by clarifying desired information to customers regarding their car services and maintenance.
Maintains call center database by entering information regarding the status of the vehicle, and follow up with the service advisors about the car records. Delivery time of the car after maintenance.
Coordinating with my supervisor in regards to the no show customers, complaining customers and to check for the solutions of their problems
Working hand in hand with parts and body shop regarding the cars in accident department
Working as a team with other colleagues to achieve customers satisfaction and deliver a good service.
Entering vehicle details in SAP SYSTEM and ABS SYSTEM of booking vehicle for services.
Offering promotions for vehicle maintenance to customers in order to attract and maintain our customers.
Check customers satisfaction
* Greet guests with a smile and answer their questions as required
*Clean and tidy front desk areas
*Review service requests for arrivals
*Print updated in-house, arrival, departures and room status report.
*Count and verify cash, shifts activities, keys and gift certificates with departing shifts
*Check all unresolved departures
*Complete welcome calls
*Work directly with concierge staffs
*Arrange guests travel and transport (airport, tour etc)
*Calculate final bills are receive payments
*Handle direct calls from guests
*Receive and send emails regarding bookings, reservations or transport
*Dealing with bookings by phone, email, letters, fax, or face to face.
*Competing procedures when guests arrived or leaves
*Choosing rooms and handing out keys
*Preparing bills and taking out payments
*Taking and passing on messages to guests
*Dealing with special requests from guests (like booking theaters tickets)
*Answering questions about what the hotel offers and the surrounding areas
*Dealing with complaints or problems
DIPLOMA IN HOSPITALITY FRONT OFFICE, SALES AND RESERVATION AND TRAVEL AGENCY
KENYA CERTIFICATE OF SECONDARY EDUCATION STUDIED, LANGUAGES, BIOLOGICAL SCIENCES, AND BUSINESS STUDIES