Head waitress
Khalidiya Palace Rayhaan by Rotana
مجموع سنوات الخبرة :13 years, 9 أشهر
All day dining restauant :
Second in charge of the restaurant
Fully completing the role of Restaurant Manager in apsence of the same
Arranging duty schedulle and in charge of 30 employees
Acting in charge of Food & Beverage operation in apsence of manager
Taking full responsibility of the entire restaurant operation
Capacity of restaurant 1500 guests
Daily operations: breakfast, lunch, dinner
Events:
Weddings:
Up to 200 guests
Meetings:
Up to 200 guests
Outside caterings:
Up to 500 guests
Royal Family functions up to 500 guests
Responsible for planning, directing and overseeing the operations. Dealing with ladies functions and completely in charge for them. Weddings - full organization and family affairs with guest up 700.
Meetings - organizing and arranging up to 700 pax.
Outside catterings- organizing, pre planning and leading the functions up to 1500 pax.
Royal Family functions- up to 700 pax.
Take orders and serve food and beverages to guest at tables in dining establishment.Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
Communicate with customers to resolve complaints or ensure satisfaction.Collect payments from customers.
Process customer bills or payments.Food and beverage serving as per 5* Hotel Standard.
I supervised one section in the market to be precise the food department(fresh food, frozen food).My duties were :supervising employees and store operations, taking inventory and ordering products, hiring and training new employees, handling employee concerns, communicating with employees, and providing excellent customer service.
Answering telephones and giving information to callers, taking messages, or transfering calls to appropriate individuals.Greeting visitors and callers, handling their inquiries, and directing them to the appropriate persons according to their needs.Mailing newsletters, promotional material, and other information.
Coordinating conferences and meetings.Learning to operate new office technologies as they are developed and implemented.
Operating office equipment such as fax machines, copiers, and phone systems, and using computers for spreadsheet, word processing, database management, and other applications.