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Saad Hanbal, Customer account manager

Saad Hanbal

Customer account manager·Attijariwafa bank

Morocco

Bachelor's degree, Commerce and marketing

Work experience

Total years of experience: 10 years, 5 months

Customer account manager

April 2017 - Present

Attijariwafa bank

Casablanca, Morocco

April 2017 - Present

« Greeted customers warmly and dealt with requests and queries efficiently.
« Consistently achieved sales targets through careful management and
development of customer base.
+ Handled customer concerns and complaints to resolve issues and build
loyalty.
+ Oversaw account portfolio to deliver top-quality account services.
« Contacted customers+ times monthly with new offers.
. Resolved customer concerns promptly to maintain satisfaction.
« Helped resolve client problems quickly with superior customer service.
+ Increased revenue by acquiring new customers and determining needs to
offer relevant products.
+ Generate reports on sales, providing relevant information to track sales
progress and inform future strategies.
+ Maintained routine communication with clients to assess overall
satisfaction, resolve complaints and promote new offerings.
• Contacted satisfied customers to offer additional services.
. Completed customer searches to generate new leads.
+ Built lasting relationships with clients through customer service
interactions.
+ Reached out to prospective customers and warm leads to establish
friendly, professional relationships.

Company industry:
Banking

Customer satisfaction surveyor

January 2016 - Present

Auto hall

Casablanca, Morocco

January 2016 - Present

+ Handled requests with friendly, knowledgeable service and support,
continually achieving positive customer feedback.
+ Transferred customer calls to respective department or personnel to
address specific issues.
. Recorded customer communications to maintain proper documentation.
. Offered prompt solutions to maintain customer satisfaction
« Participated in staff meetings to discuss new developments.
+ Established positive relationships with clients by going extra mile to build
rapport.

Company industry:
Automotive Dealership & Distributor

Education

University of hassan 2

May 2016

May 2016

Bachelor's degree, Commerce and marketing

Morocco

OFPPT

May 2015

May 2015

Bachelor's degree, International commerce

Morocco

High school ibn mandour

June 2012

June 2012

Bachelor's degree, Administration And Commerce

Morocco

Skills

COACHING
Intermediate
COACHING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
MENTORSHIP
Intermediate
MENTORSHIP
Intermediate
MOTIVATIONAL SKILLS
Intermediate
MOTIVATIONAL SKILLS
Intermediate
PROSPECT MANAGEMENT
Intermediate
PROSPECT MANAGEMENT
Intermediate
RELATIONSHIP BUILDING
Intermediate
RELATIONSHIP BUILDING
Intermediate
SALES ANALYSIS
Intermediate
SALES ANALYSIS
Intermediate
SALES PROSPECTING
Intermediate
SALES PROSPECTING
Intermediate
VENDOR MANAGEMENT
Intermediate
VENDOR MANAGEMENT
Intermediate

Languages

English
Intermediate
French
Expert
Arabic
Beginner