Area Manager
7 Emirates Invesment LLC
Total years of experience :12 years, 9 Months
A multi-skilled manager with 9 years+ of transnational experience in Operations,
Sales/Business Development and Customer Service Management while occupying
Extensive roles in retail (FMCG).
Proven 8 years+ career in Management/Training and Development with exceptional facility, clarity and command in both spoken and written business communication.
• Manage and lead associates to achieve production targets, maintain and control inventory levels, and provide exceptional customer service. • Conduct informal and formal observations of associates • Communicate expectations and provide feedback to associates • Participate and make recommendations in the screening/hiring and development of associates • Maintain key performance measures • Learn, participate and execute continuous improvement efforts • Assist with the development and execution of production plans • Ensure proper inventory levels of all materials and equipment including, but not limited to personal protective equipment, tools, and chemicals using the supply ordering system • Provide support to sales, business office and purchasing teams when needed • Ensure compliance with all aspects of risk management including the administration of loss prevention, facility maintenance, environmental, health, and safety guidelines • Handle customer concerns in a quick, efficient, and friendly manner. • Other duties and responsibilities as assigned by the Operations Manager
• Maintaining optimal stock levels to ensure timely availability of products.
• Managing an Inventory team comprising of Shift Managers and team leaders.
• Reviewing stock levels on a continuous basis.
• Minimizing exposure to obsolete and excess stock.
• Recruiting, hiring and managing a team of Inventory Counters.
• Maintaining effective business relationships with customers.
• Presenting written reports and analyses to senior managers.
• Investigating customer complaints.
• Maintain stock levels and inventory to company specified guidelines and time frames.
• Ensuring customers are served in a friendly and efficient manner.
• Working cooperatively in a team environment.
• Abiding by company policies and procedures in relation to Occupational Health and Safety (OH&S) and Food Safety to ensure a safe working environment for customers, staff and contractors.
• Manage duties when manager is away.
• Keep eye on Company Accounts and Cost Management Cost management.
• Maintains the work structure by updating job requirements and job descriptions for all position.
• Work with teams to ensure targets are achieved on an individual basis as well as a team.
• Ensure that customers get the highest quality service and satisfaction.
• Maintains human resource staff by recruiting, selecting, orienting, and training employees.
• Responsibility of balancing the register with the day’s turnover.
• Complying with Occupational Health Safety and welfare of principles.
• Provide customers with the highest quality service experience.
• Overall stock ordering and handling in builders department.
Achievements:
• Reduced staff turnover by half.
• Exceeded store sales targets.