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ebraam samir, assist floor ,trainer, senior csr

ebraam samir

assist floor ,trainer, senior csr

xceed contact center

Location
Egypt - Cairo
Education
Bachelor's degree, accountant
Experience
14 years, 4 Months

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Work Experience

Total years of experience :14 years, 4 Months

assist floor ,trainer, senior csr at xceed contact center
  • Egypt - Cairo
  • My current job since January 2010

assisting agents at the operation floor + training agents.
Working as senior assist floor& senior trainer at XCEED Company for (DU ACCOUNT) "EMIRATES TELECOMPANY".

Education

Bachelor's degree, accountant
  • at Ain shams University
  • July 2009

-i have my Bachelor's certification with grade " GOOD " for all the four years also i have had many courses as a smart student like " customer service skills,Call center skills , analytical skills course" all from the, INFOSYS + IBM + Information technology institute. - i was a language school student. - i have many courses from american university of cairo egypt.

Specialties & Skills

Training
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Shared Service Center
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Customer Education
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Call Center Development
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 “Customer service” skills course from information technology institute.
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Call center skills” course from information technology institute.
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 American English course from the American university at cairo egypt, , “Call center skills” course
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 I.T.I A certificate accredited from (IBM, INFOSYS, ministry of high education & ministry of commun
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 I.C.D.L CERTEFICATE.
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Languages

English
Expert
Arabic
Expert

Memberships

XCEED
  • senior assist floor + trainer
  • January 2010

Training and Certifications

Call center skills Analytical skill course Customer service” skills course (Training)
Training Institute:
I.T.I (information technology institute ).
Date Attended:
January 2010
Call center skills” course “Customer service” skills course Analytical skill course (Training)
Training Institute:
INFOSYS
Date Attended:
February 2008
English course , management course (Training)
Training Institute:
american university at cairo egypt
Date Attended:
May 2009
Call center skills,Customer service” skills course , Analytical skill course (Training)
Training Institute:
IBM
Date Attended:
January 2008