IT Service Analyst
FUGRO MIDDLE EAST
مجموع سنوات الخبرة :21 years, 6 أشهر
Provide First Level Support via call, onsite and remotely in UAE offices and other regional branches.
Handle Asset Management and system optimizations. Directly liaising with vendors for acquisition, repair and recycle.
Coordinate to Global Support all Second Level (Higher level) tickets.
Manage AD and Exchange Server for accounts, emails, access requests and issues.
Manage Helpdesk - IT Ticketing System for Fugro ME (ticket assignments and reports).
Analyze DU monthly bill for Fixed and Mobile services of Dubai Office.
Maintain all IT related documentations and inventory.
Assist on IT regional meetings (Polycom VC calls, cable connections, minutes of the meeting, etc).
In-house engineer for HCT Abu Dhabi & Al Ain Women’s College. Provides technical support for Hardware and software laptop /
printer issues.
Provide technical production in the in the line of service (trouble shoot and repair- hardware/software) for Sony Vaio, Panasonic, Abu
Dhabi Police Toughbook and Toshiba laptop forAbu Dhabi - Al Ainregion.
Provide technical support and preventive maintenance for HP printers and Fax Machines.
Handle client support and technical issue resolution viaE-Mail, phone and other electronic medium. Provide assistance and
consultation for walk in customers in the Service Center.
Responsible for Laptop parts inventory and daily activity reports.
Manager SAPorder/request parts andtickets.
Configuration of client's equipment to connect to the Internet via modem/DSL Router (GPS/GPRS customers only).
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WORK EXPERIENCE
Technical Hardware Support - Shell Philippines
NuServicon Inc. (Fujitsu Technical Provider)
Tasks:
Assisted in the maintenance of more than 500-user network.
Desktop PC’s, Laptop, Servers and Printers Maintenance.
Makati, Philippines
Support both Hardware and Software Installations including installation application program. Installation and configuration of print
servers particularly HP Jet direct card and Axis print servers.
Trouble shoot and repairing of PC, Laptop, printer, and any PC related parts and accessories pulled out from the clients.
On field service and providing repair and troubleshoot of any PC related problem.
Preventive maintenance on clients that was on company’s maintenance agreement.
Provide Technical Support (E-mail and LAN/WAN)
Field Technician / Laptop repair and upgrade.
Repair POS (Jollibee, Chowking, Greenwich, Max’s, and National Bookstore)
Basic Troubleshooting ATM Machine (Metro Bank, PhilVet Bank, UOB, AUB
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