Sports Trainer / Receptionist
Al Qudra Sports Management
Total years of experience :6 years, 2 Months
Greet and welcome all guests and military officers with smile and enthusiasm.
Facilitates military student trainings and fitness programs.
Mantain a workable facilities.
Consolidates and prepare training programs for students.
Prepare weekly and monthly report for all staffs and students.
Prepares staff attendance, evaluation and violations.
Reduced call time by nearly 20% and exceeded daily service KPIs by up to 25%.
Calming the unsatisfied customers diplomatically.
Handled complex customer queries and complaints.
Awarded 2 consecutive months “CSAT Champion” for providing excellent customer service.
Received two diploma completions for telephone banking 1 and 2.
Received award “2nd Overall Top Business Banker” from January to May 2012.
Handled the tasks of implementing, improving and reviewing the policies of the organization.