Restaurant Supervisor
Freedom Pizza LLC
Total years of experience :6 years, 6 Months
Ensuring Store is fully complaint administratively & procedurally according to company guidelines
•Responsible for store operations and staff development
• Assisting Store Manager in weekly and daily analysis of commercial reports for auctioning necessary plans.
•Assisting Store Manager in implementing company programmes by working directly with shift team to implement action plans that meets operational & organizational objectives.
•Managing sales objectives and operational costs, in line with agreed business plan.
• Implementing processes for achievement of weekly/monthly sales targets.
•Ensuring guests are always welcomed in a warm & friendly manner to establish & maintain good customer relations by supervising table reservations & effectively controls the flow of guests in the restaurant to ensure a maximum turnover and conducting table visits in the absence of the Manager.
•Assisting the Restaurant Manager in efficiently managing the outlet according to the established standards with an objective to achieve maximum guest satisfaction which includes; liaising with kitchen on daily operations to ensure the food quality is up to the specified standards.
•Assigning responsibility to subordinates and check their performance by updating & maintaining the Employee notice board, checking all employees are on duty as per schedule, conducting daily staff uniform inspection and shift briefings in the absence of the Manager and assisting the Manager in checking Employees out at the end of the shift.
•Supervise and participate in dining and kitchen area activities.
•Resolve customer complaints regarding food service.
•Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups.
•Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.
•Perform various financial activities, such as cash handling, deposit preparation.
•Recommend measures for improving work procedures and worker performance to increase service quality and enhance job safety
Prepared marketing promo collaterals and posters per store
•Prepared supply items of the store.
•Monitored stocks of the warehouse in terms of what is available, inwards and outwards items
•Controlled documentation of inward and outward items and inventory
•Updated stocks record and planned the stock cycle
•Took charge of purchase requests in terms of items quantities
•Accountable for shortage in the warehouse and ensured expired items were removed from the warehouse