Edwin Rica

• Performed all front desk duties at kiosk, including checking guests in and out, answering the telephone, making reservations, and posting charges to guest accounts.
• Meeting and greeting clients and guests at the main reception and then directing them accordingly.
• Showcase, dealing and up selling luxury yachts for hire.
• Completing each transaction in a quick and effective manner.
• Supervising staff onboard the yacht trip, maintaining quality service and keeping guests satisfaction.
• Write and present operational reports to upper management.
• Provided information to guests about Dubai’s best landmarks, as well as activities and attractions in the surrounding locality.
• Arrange and order trip’s needful requirements.
• Listened to guest feedback and took steps to resolve any concerns.