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EHAB SHAWKAT ALI ALQAQ ALQAQ, Customer Service Executive

EHAB SHAWKAT ALI ALQAQ ALQAQ

Customer Service Executive

Al Nashmi for digital marketing

Location
Jordan
Education
Diploma, Aircraft maintenance engineering
Experience
11 years, 8 Months

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Work Experience

Total years of experience :11 years, 8 Months

Customer Service Executive at Al Nashmi for digital marketing
  • Jordan - Amman
  • My current job since June 2020
Customer care advisor at Orbit Showtime Network (OSN)
  • Jordan - Amman
  • My current job since February 2017

Answering phone calls servicing customers by helping them with their inquires, sending emails to the concerned department to solve the customers issues and follow up with them, adding offers for the customer if they are eligible to it.

Front Office Front Desk Agent at Amman Airport Hotel
  • Jordan - Amman
  • August 2016 to August 2016
Salesman at Baghdad corner for electronics
  • Jordan - Amman
  • June 2016 to July 2016
Lead Aircraft Technician. at Turbine Services & Solutions Aerospace
  • United Arab Emirates - Abu Dhabi
  • March 2014 to March 2016

 Engine Induction to identify the serial and part numbers of the components and incoming messing components.
 Removal and Installation of all major modules.
 Disassembly and Reassembly.
 Quick Engine Change (Q.E.C) build up and removal.
 Overhaul for all engine modules.
 To be aware with the risks of handling hazardous gases like the dry ice and the Nitrogen.
 Always wearing the proper Clothes, safety shoes, gloves and clean the area after finishing work and return the tools in the tools box (House-keeping).
 Engine Preservation.

Licensed aircraft Engine shop mechanic at Jordan Airmotive Company
  • Jordan - Amman
  • March 2011 to March 2013

Full engine overhaul removal, disassemble, reassemble and installation of the engine components.
Quick Engine Change components.
Booking in.
Working in the test cell.

Education

Diploma, Aircraft maintenance engineering
  • at Middeast Aviation Academy
  • March 2010
High school or equivalent, Scientific stream.
  • at National Charity Schools.
  • June 2006

Studied all Scientific subjects like, Math, Physics, Chemistry, Biology, Geology in addition to English, Arabic,

Specialties & Skills

PowerPlant
+Endorse 1
Aircraft Maintenance
+Endorse 1
Computer
+Endorse 1
Communication
+Endorse 1
Languages Skills
+Endorse 1
Hands-on Technical skills.
+Endorse 1

Languages

Arabic
Expert
English
Expert
Spanish
Intermediate

Training and Certifications

Human Factors in Aircraft Maintenance. (Certificate)
Date Attended:
April 2014
Valid Until:
April 2016
FAA CFR Part 145/43 & sub-part L (121) (Certificate)
Date Attended:
April 2014
Valid Until:
April 2016
ADAT Safety Management System (SMS). (Certificate)
Date Attended:
April 2014
Valid Until:
April 2016
EASA Part 145 Approved Maintenance organization. (Certificate)
Date Attended:
June 2014
Valid Until:
June 2016
Rolls Royce Original Engine Manufacturer (OEM) Boroscope Inspection Training Course on V2500-A5. (Certificate)
Date Attended:
November 2015
Valid Until:
November 2025
Fuel Tank Safety Phase II . (Certificate)
Date Attended:
May 2014
Valid Until:
May 2016
UAE CAR 145 Maintenance Organization Approval. (Certificate)
Date Attended:
April 2014
Valid Until:
April 2016
Electrical Wiring Interconnection System (EWIS) (Certificate)
Date Attended:
April 2014
Valid Until:
April 2016
CAT III V2500-A5 (A320) System Course, Theoretical & Practical (Certificate)
Date Attended:
December 2015
Valid Until:
December 2025

Hobbies

  • Swimming
  • Basketball