Ehab Farid

. Check market rate from time to time
- prepare PDA / FDA
•Handling all kind of vessels such as ( Containers - General cargo - Tanker -LNG) which call Aden - Yemen
•Aware of all kind of documents and bills of lading related to above kind of vessels
•Local/Foreign Correspondence with claimants
•Update all container movement in Afsys (local system)
•Upload movement to GApp (line system)
•Control the empty loading with line head office
•Control stock at terminal
•Cooperate with terminal for daily report
•Cooperate with vessel operator or partners regarding Loading / Discharge
•Update K-line sailing schedule in intranet
•Send all TDR reports
•Send all CCO weekly / Monthly report
•Deliver statistics to accounts
•Visit port for physically check
•Create t/s processing in Afsys (local system)
•Update customer free days and line demurrage in local system

·Follow up on raised problems and resolution
·Ensure availability of supported systems
·Report to and coordinate with higher management
·Follows up on developments in competitors new
services (products, prices, etc.)
·Working closely with the regional sales
managers to maximize exposure of products
within the sales channels
·Participating in regular fields visits across the
the country
-receiving shipping declaration from customer
-issue bills of lading and manifest
- submit documents to customs
-issue invoices
-print original bills

customer service executive
- receive shipping declaration for customers
- enter the data in our company system
- send booking to the shipping lines
- cooperate with the shipping lines until unit
stuffed.
- receive the shipping line bills of lading
- issue house bill of lading to the customer
- collect freight & charges

Customer Service Executive ( Controll Counter )
Report To Line Mananger
- First person to meet the customer
-Solving customers problems / claims
·Responsibility for responding to all enquiries
·Providing data entry support in a efficient and expedient manner
·Operation follow up.
·Providing support for the companies’ online services
·Processing payments and preparing validation reports for appropriate distribution.
·Full ownership in co-ordination/management of outstanding freight
·Full ownership /improved of data quality.
·Improve customer service level & customer satisfaction
·Focus on e-commerce bookings
·Handle counter issue / problems
·Cashier (collect money and send to the bank)
·Control reefer bookings out of Egypt

Customer Service Executive
reporting to: Line manager
.Operation follow up.
·Solving customers problems / claims
·Full ownership in co-ordination/management of outstanding freight
·Full ownership /improved of data quality.
·Improve customer service level & customer satisfaction
·Focus on e-commerce bookings
·Handle counter issue and solve Customers problems
·Cashier (collect money and send to the bank)
·Control reefer bookings out of Egypt

Documentation Executive
reporting to: Line manager
·Issue bills of lading / Invoices
·Filing vessel bookings

E-Commerce Supervisor
reporting to: line manager
.Visit customer to learn them how to use systems and how to book via
e-comm channels .
Left Safmarine while they got 70% from their booking as e-booking