senior sales associate / fashion advisor
UAE Trading
Total years of experience :11 years, 9 Months
Tom Ford boutique
Greet customers, offer assistance and serve them in order to ensure their needs are answered in a timely manner and in compliance with quality and customer service standards
Assist customers in their purchase decisions by helping them select relevant and appropriate products, offering proper advice and suggesting gift vouchers when applicable
Arrange and replenish on a continuous basis the shop shelves and ensure that the shop floor and shelves are kept clean and tidy at all times
Watch for and prevent security risks and thefts and escalate occurring incidents to the hierarchy in a timely manner in order to avert loss
Perform physical and electronic inventory of shop products on a regular basis as per Company guidelines in order to ensure accurate stock keeping
Arrange and display received merchandise under the direction of the Merchandiser/Shop Manager; change tag prices of products during promotion periods or as needed
Process payment transactions by collecting payment (through cash, check or electronic card), making change, and handing out receipts as per standard procedures
Maintain knowledge of current sales, policies regarding payments and security practices, in order to ensure policies are adhered to at all times
Open/close cash registers on a daily basis, count money, ensure cash control is maintained, perform handover when applicable and investigate/report any discrepancy
Maintain the cleanliness and tardiness of cash drawer (and invoice folder when applicable) throughout the day
Keep inventory of sold items; provide sales reports to Shop Manager for sales monitoring purposes and assist the latter in completing and sending the daily sales report
Handle returns and offer pertinent alternative to returned items by offering the necessary support and promote gift cards or other support initiatives (like customer satisfaction surveys)
Remove alarms according to company policy, place purchased items in appropriate container (bag or gift wrapping) as requested by the customer, and congratulate him/her on the purchase