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Ehmil Ponce, admin reception

Ehmil Ponce

admin reception·Companion Clinic

Kuwait

Bachelor's degree, GRAPHIC DESIGNING

Work experience

Total years of experience: 12 years, 3 months

admin reception

May 2024 - Present

Companion Clinic

Al Asimah, Kuwait

May 2024 - Present

Skilled in collecting and entering clients’ financial and demographic information into
electronic record systems with accuracy. Responsible for verifying data, scanning and
uploading necessary documents, and maintaining up-to-date digital records. Experienced in
handling incoming calls related to billing inquiries, appointment cancellations, and other
client concerns in a courteous and efficient manne

Company industry:
Medical Clinic
Job role:
Medical, Healthcare, and Nursing

ADMIN RECEPTIONIST

May 2024 - Present

Companion Veterinary Clinic Shuwaikh Industrial,

Al Kuwait, Kuwait

May 2024 - Present

+ Lead front desk operations while ensuring excellent customer service and smooth daily
workflow.
+ Manage appointment scheduling, patient records, billing payments, and administrative
documentation,
+ Explain service agreements, payment terms, and clinic contracts clearly to clients before signing
+ Handle cash, card transactions, invoicing, and payment processing accurately and professionally.
+ Support teamwork by assisting colleagues during busy operations and improving
communication between staff and clients
+ Contribute ideas to improve scheduling efficiency, workflow organization, and overall client
satisfaction.

Company industry:
Medical Clinic
Job role:
Administration

patient access representative

February 2024 - Present

Taiba Hospital

Sabah as Salim, Kuwait

February 2024 - Present

As a Patient access representative, I Gather the financial and demographic data needed to fill patient admission or registration and enter it into the electronic medical record system; Verify insurance coverage, inform the patient or patient representative of the financial requirements, and collect any unpaid patient portion before or at the time of service;Obtain signatures, check that the information is accurate, and, if necessary, scan papers into the electronic patient record; Answer calls about billing questions, cancelled appointments, and other relevant matters.

Company industry:
Medical Hospital
Job role:
Medical, Healthcare, and Nursing

Receptionist

August 2018 - January 2024

Inspire Pure Fitness

Sabah as Salim, Kuwait

I found this job using Bayt.com

August 2018 - January 2024

Inspire Pure Fitness, Health Club Receptionist
• Responsible for greeting visitors and clients in a warm and friendly manner.
• Schedule appointments of the new members with the gym instructor.
• Handle the tasks of assisting the trainer in preparing exercise charts for club members.
• Responsible for the reservation, payment, and tracking procedures of Gymnasium, pool & recreation facilities.
• Handle the tasks of posting incurred charges by Guests & Members into the (client connect, mind & body system, and Sentinel system) and accomplish accounting procedures.
• Responsible for promoting enthusiastically all classes, services that are offered in the health club.
• Attentive for all telephone calls that may respond politely for all the inquiries, concerns, or any specific questions that I may answer.
• Admin task assisting Human Resources, Accounts for any various type of files they needed for daily operations. Purchasing for our products from our suppliers.
• Graphic designs ads, Social Media posts, Announcement banners, Profile editing, and basic video editing.

Company industry:
Other Healthcare Services
Job role:
Customer Service and Call Center

ADMIN RECEPTIONIST | GRAPHIC DESIGNER

August 2018 - January 2024

Inspire Pure Fitness, Health Club

Al Kuwait, Kuwait

August 2018 - January 2024

+ Managed front office operations and provided leadership support in daily administrative
activities.
+ Designed promotional materials that strengthened brand visibility and member engagement
+ Assisted management with operational improvements and customer retention initiatives.
+ Promoted teamwork and positive communication within the organization

Company industry:
Other Healthcare Services
Job role:
Administration

Freelance Graphic Designer

February 2021 - May 2021

Feather

Al Kuwait, Kuwait

February 2021 - May 2021

I Edited videos for classes and post to Youtube and created pdf books for students with clickable link directly to the Youtube channel.
I made some designs for Brochures, Edited pictures and removing backgrounds, Client forms, and Social media posts.

Company industry:
Other Healthcare Services
Job role:
Support Services

Hotelier/Banquet

March 2014 - August 2018

The Regency Hotel Kuwait

Ar Rumaythiyah, Kuwait

March 2014 - August 2018

-Checking the updated events for the Daily operations.
-Capable of every daily briefing for the staff and assigning them to their working stations.
-Getting the information from the manager regarding the event details.
-Cooperate closely with colleagues to ensure that prompt service is given at all times.

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

BANQUET STAFF/HOTELIER

March 2014 - August 2018

The Regency Hotel, Five Star Hotel

Al Kuwait, Kuwait

March 2014 - August 2018

+ Delivered exceptional guest service in a fast-paced five-star hotel environment.
+ Worked closely with teams to ensure successful event operations and customer satisfaction,
+ Demonstrated flexibility, professionalism, and leadership during large-scale events.
« Supported continuous service improvement through teamwork and attention to detail.

Company industry:
Catering, Food Service, & Restaurant

Education

INTERNATIONAL INSTITUTE OF COMPUTER PANGASINAN STATE UNIVERSITY SCIENCE & ADMINISTRATION

January 2025

January 2025

Bachelor's degree, GRAPHIC DESIGNING

Kuwait

Pangasinan State University

January 2025

January 2025

Bachelor's degree, Industrial technology

Philippines

University Of The People

April 2019

April 2019

Bachelor's degree, Health Sciences -Undergraduate

United States

International Institute of Computer Science & Administration

September 2018

September 2018

High school or equivalent, Graphic Designing

Kuwait

GPA (percentage): 80%

GPA (percentage): 80%

Graphic designer

Lyceum northwestern university

October 2008

October 2008

High school or equivalent, Nursing -Undergraduate

Kuwait

Skills

Computer System Validation
Expert
Computer System Validation
Expert
Purchasing
Expert
Purchasing
Expert
Customer Service Skills
Expert
Customer Service Skills
Expert
Computer Skills
Expert
Computer Skills
Expert
Telephone Support
Expert
Telephone Support
Expert
Microsoft office, POS, Computer literate,Telephone skills,Planning and organizing skill, Cashier.
Intermediate
Microsoft office, POS, Computer literate,Telephone skills,Planning and organizing skill, Cashier.
Intermediate
Client Connect System, Mind And Body System, Adobe Photoshop, Illustrator, In Design Corel Draw.
Intermediate
Client Connect System, Mind And Body System, Adobe Photoshop, Illustrator, In Design Corel Draw.
Intermediate
Sentinel App System
Intermediate
Sentinel App System
Intermediate
Stock Market Trading
Intermediate
Stock Market Trading
Intermediate
Photography
Intermediate
Photography
Intermediate
Canva
Intermediate
Canva
Intermediate
Davinci Resolve video editing
Intermediate
Davinci Resolve video editing
Intermediate
Computer System Validation
Expert
Computer System Validation
Expert
Purchasing
Expert
Purchasing
Expert
Customer Service Skills
Expert
Customer Service Skills
Expert
Computer Skills
Expert
Computer Skills
Expert
Telephone Support
Expert
Telephone Support
Expert
ADMINISTRATIVE FUNCTIONS
Intermediate
ADMINISTRATIVE FUNCTIONS
Intermediate
COLLABORATION
Intermediate
COLLABORATION
Intermediate
CONFLICT RESOLUTION
Intermediate
CONFLICT RESOLUTION
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
HOSPITALITY
Intermediate
HOSPITALITY
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
OFFICE ADMINISTRATION
Intermediate
OFFICE ADMINISTRATION
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
ORGANIZATIONAL AWARENESS
Intermediate
ORGANIZATIONAL AWARENESS
Intermediate
WORKFLOW AUTOMATION
Intermediate
WORKFLOW AUTOMATION
Intermediate

Social profiles

Languages

English
Expert
Filipino
Native Speaker
Arabic
Beginner

Training and Certifications

Certifications
SCIENCE OF EXERCISE
SOCIAL PSYCHOLOGY
LINKEDIN LEARNING • HR CERTIFICATION
NATURAL DISASTER
Science Of Exercise
Apr 2021
Coursera/Psychology Course
Jul 2020

Hobbies

  • Outdoor with our dogs
    Outdoor with our dogs
  • Guitar
    Guitar Playing
  • Stock Market Trading
    Stocks
  • Graphic Designing
    In 2018, I got an Certificate for Graphic Designing