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Mohammed Eissa, Acting Front Desk Team leader

Mohammed Eissa

Acting Front Desk Team leader

Grand Rotana Resort and Spa

Location
Egypt
Education
Bachelor's degree, The Faculty of Tourism and Hotels
Experience
13 years, 10 Months

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Work Experience

Total years of experience :13 years, 10 Months

Acting Front Desk Team leader at Grand Rotana Resort and Spa
  • Egypt - Sharm el Sheikh
  • My current job since June 2015
Receptionist at Grand Rotana Resort and Spa (Five stars Deluxe)
  • Egypt - Sharm el Sheikh
  • My current job since May 2012

Check in, Check out, How to handle the reservation of walk in guest, How to handle guest complains, Handling the pending issues with the concerned departments (HK, ENG, F&B...)...

Chef 2nd commis at hilton
  • Egypt - Sharm el Sheikh
  • October 2010 to May 2012

It's my first job after graduation, and it was the first time to know how to satisfy the guest and exceed his experience.

Waiter at San Geovanni Cleopatra
  • Egypt
  • July 2009 to October 2009

Training related to the Faculty Training Schedule.

Education

Bachelor's degree, The Faculty of Tourism and Hotels
  • at Faculty of Tourism and Hotels
  • June 2010

• Course in Food & Beverage Skills from the American Hotel & Lodging Association (The Educational Institute) in 2009. • Course in Food Safety (HACCP) from (American Hotel & Lodging Association) and it is certified by the Egyptian Ministry of Tourism, in 2010.

Specialties & Skills

Tourism
+Endorse 1
Customer Satisfaction
+Endorse 1
Teamwork
+Endorse 0
Sales Skills Training
+Endorse 0
Guest satisfaction
+Endorse 0
Telephone Technique
+Endorse 0
Reservation Technique
+Endorse 0

Languages

Arabic
Expert
English
Intermediate
Russian
Beginner

Training and Certifications

• Bronze certificate reservation from mystery caller from IFH® Middle East/Africa (Certificate)
Date Attended:
January 2014
Valid Until:
January 2014
Telephone Technique (Certificate)
Date Attended:
June 2012
Valid Until:
June 2012
Food and Beverage Skills (Certificate)
Date Attended:
October 2009
Valid Until:
October 2009
Food Safety (HACCP) (Certificate)
Date Attended:
July 2010
Valid Until:
July 2010

Hobbies

  • Reading