Cabin Crew
Emirates Airlines
مجموع سنوات الخبرة :7 years, 2 أشهر
Directed and coordinated passengers in case of any emergency situation. Conducted pre-flight security checks. Established, developed, and maintained strong relationships with clients, promoted brand values. Part of a team consisting of 24+ cabin crew. Attended customer service training and effectively resolved conflict and issues. Enforced safety procedures.
Remained updated with new requirements and procedures. Partook in pre-flight briefings in order to greet other crew, seniors, and pilots while receiving flight details and specific instructions for the flight ahead.
• Acquired supervisor role at certain moments.
• Mentored junior colleagues
• Proudly represented the World's top Airline (Business promotion crew).
• Brand Ambassador by presenting immaculate image and uniform standards.
• TOP10 seller of in flight retails.
• Increased passenger satisfaction by promptly answering questions and providing solutions to issues
• Provided services to passengers, ensuring their safety and satisfaction during their flights.
• Remained calm and offer assistance to passengers in the event of an emergency
• Complied with all airline and national aviation regulations to ensure that complete safety and security procedures were met.
• Fist Aid and Basic Management trained.
Worked closely with leadership, business partners, and engineering teams to define, develop, and release security recommendations and technical solutions that drive security value, automation, and operational improvements across the business
• Obtained documents, clearances, certificates and approvals from local, state and federal agencies.
• Implemented measures for the technical protection of state secret information.
• Architect, design, implement, support and evaluate security tools and services.
• Monitored the established regime, implementation of the rules and procedures for information security at the Company's facilities.
• Develop and interpret consistent and automated patch management in concert with infrastructure team.
• Develop and deliver security training across the company.
• Conducting security reviews to verify compliance and trigger remediation action when necessary.
• Investigated security breaches.
• Developed proposals for improving the information security system of the institution
Managed delivery of a broad range of Cyber Security engagements.
• Supported users to provide safekeeping and company's information asset integrity.
• Maintained systems plus controls to protect unauthorized access, disclosure, modification and deletion of information through resources and computer networks.
• Investigated known and suspected information security events and develop related reports.
• Resolved issues through responding IT threats and vulnerabilities.
• Supervised changes in software, hardware, facilities, telecommunications and user needs to ensure security is not degraded.
• Conducted routine security risk analysis, evaluate business needs against collision, vulnerabilities and search resulting risks.
Assigned tasks to staff and oversaw staff throughout the shift. Ordered inventory as needed. Ensured enough staff members are present for shift. Balanced the cash register at the end of the shift. Managed bookings. Received feedback from customers and resolved any complaints.
• Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
• Coordinated room status updates with the housekeeping department.
• Developed flexible approach to manage diverse workload and meet deadlines.
• Completed all tasks within set time frame and met clients.
• Extensively manage e-mails including checking incoming/outgoing emails and following up as necessary.
• Created daily reports for CEO.
• Organized travel arrangements, booking flights, trains and taxis.
• Managed databases and filling systems.
• Completed operational requirements by scheduling and assigning employees; following up on work results.
• Worked on reviewing and analyzing special reports and summarizing information.
• Managed applicable Office Budget lines, including office expenses, supplies, stationery and entertainment.
Acted as a first point of contact for visitors at the hotel, greeted them in a polite and well-spoken manner.
Followed up with assigned duties as required (i.e. organization of outbound and inbound mail, administrative work, and general clerical support).
• Provided a friendly welcome and high-quality service over the phone and on the guests arrival to the hotel (Front Office and F&B - bar, cafe).
• Carried out all necessary operations on guests arrival and departure (check-in/ check-out).
• Managed invoicing payments and cash operations during the shift.
• Completed all tasks linked to the guest's arrival and departure in compliance with internal procedures.
• Created daily reports for Management Team.
• Sold and promoted other services of the hotel.
• Maintained the neatness of working area.
• Promoted from Receptionist to Senor Administrator.
• Worked with coaches and trainers to understand and implement improvement strategies.
• Maintained professionalism when attending charity, sporting and media events as team representative.
• Determined areas in need of improvement and optimised strategies to strengthen performance.
• Practiced with team on schedule and trained alone to enhance athletic abilities and contributions to team success.
• Optimised nutrition, training regimens and lifestyle choices to keep fitness at optimal levels.
• Applied discipline and sense of responsibility toward all team and personal activities.