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MARK JAYSON DELA CRUZ, wait staff

MARK JAYSON DELA CRUZ

wait staff·emirates flight catering

United Arab Emirates

Bachelor's degree, Hotel and Restaurant Management

Work experience

Total years of experience: 13 years, 8 months

wait staff

August 2014 - Present

emirates flight catering

Dubai, United Arab Emirates

August 2014 - Present

- Serves guests and creates a warm and fun atmosphere for both guests and employees.
- Answers questions about food and drinks including their ingredients, preparation and accompanying items.
- Takes drink order at guest greeting, delivers beverages and offers appetizers.
- Taking customers’ orders for food and drink, making recommendation regarding the menu and informing customers of daily specials
- Merchandises menu items, such as appetizers, entrees, beverages and desserts.
- Rings up orders on micros quickly and in proper sequence and uses appropriate abbreviations and charges.
- Attends to guests’ needs when delivering food and checks back to ensure guest satisfaction.
- Observes guests’ needs when delivering food and checks back to ensure guest satisfaction.
- Maintain table appearance by pre-bussing, checking drink levels, changing ashtrays, removing clutter and providing extra napkins if necessary.
- Totals bill and present check upon removal of last plate or upon request.
- Accepts payment and provides change or credit card voucher within 1-3 minutes of guests’ payment..
- Gives a warm and pleasant farewell to guests and invites them to return.
- Keeps station clean, sets up and takes down station appropriately.
- Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes promp

Company industry:
Food & Beverage Production
Job role:
Hospitality and Tourism

Shift Leader

- Present

TGI FRIDAYS

United Arab Emirates

- Present

Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

Medical Representative

November 2011 - February 2012

MILES PHARMACEUTICALS INC

United Arab Emirates

November 2011 - February 2012

SKILLS AND ABILITIES
Serves guests and creates a warm and fun atmosphere for both guests and employees.
Answers questions about food and drinks including their ingredients, preparation and accompanying items.
Takes drink order at guest greeting, delivers beverages and offers appetizers.
Taking customers’ orders for food and drink, making recommendation regarding the menu and informing customers of daily specials
Merchandises menu items, such as appetizers, entrees, beverages and desserts.
Rings up orders on micros quickly and in proper sequence and uses appropriate abbreviations and charges.
Attends to guests’ needs when delivering food and checks back to ensure guest satisfaction.
Observes guests’ needs when delivering food and checks back to ensure guest satisfaction.
Maintain table appearance by pre-bussing, checking drink levels, changing ashtrays, removing clutter and providing extra napkins if necessary.
Totals bill and present check upon removal of last plate or upon request.
Accepts payment and provides change or credit card voucher within 1-3 minutes of guests’ payment..
Gives a warm and pleasant farewell to guests and invites them to return.
Keeps station clean, sets up and takes down station appropriately.
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken.

Job role:
Sales

March 2011 - March 2011

MAX’S RESTAURANT L.G.C Foods INC.A franchisee of Max’s Restaurant Maharlika Highway

March 2011 - March 2011

, Cabanatuan City
Tel no;0446000050

Job role:
Other

Food Attendant

December 2007 - September 2008

Badian Island Resort and Hotel Badian

Philippines

December 2007 - September 2008

Job role:
Customer Service and Call Center

Front Office Staff

November 2006 - April 2007

November 2006 - April 2007

Job role:
Customer Service and Call Center

-

181

United Arab Emirates

-

Currently living in

Company industry:
Telecommunications
Job role:
Other

Education

College of the Immaculate Conception

January 2006

January 2006

Bachelor's degree, Hotel and Restaurant Management

United Arab Emirates

Skills

BOOKS
Beginner
BOOKS
Beginner
C
Beginner
C
Beginner
COM
Beginner
COM
Beginner
CREDIT
Beginner
CREDIT
Beginner
FRONT OFFICE
Beginner
FRONT OFFICE
Beginner
GENERAL MANAGEMENT
Beginner
GENERAL MANAGEMENT
Beginner
MARK
Beginner
MARK
Beginner
MAX
Beginner
MAX
Beginner
MICROCOMPUTADORAS
Beginner
MICROCOMPUTADORAS
Beginner
SINGING
Beginner
SINGING
Beginner