Ahmed Hossam Elbouhey

B2B General Manager at CARS24

• Saudi Arabia - Riyadh
• My current job since October 2021

Trainer specialist Free Lancer at Carizma FZ LLC

• Egypt - Cairo
• My current job since January 2011

Sep./2011 Till now Carizma FZ LLC
( Trainer specialist Free Lancer)

• Focused on improving all companies' customer interactions - call center, retail, and virtual channels, through our training, consulting, and certification services
Training program was as bellow: ➢ Soft skills
➢ Sales Technique
➢ Quality tips
➢ Customer care
Responsibilities: • Increase in sales or customer acquisition - I can improve their sales skills and implement a consistent sales process that they all adopt.
• Enhance customer experience and retention - I can improve their customer care skills.
• Balancing between productivity and quality, and improving service level - I can provide them with a roadmap for fine-tuning their contact center or branch network
• Not only training and coaching but a full set of tools for the customer facing workforce to standardize and fuse the customer experience
• Expertise in Customer Care and Sales. mine focus is Customer Interaction (face-to-face and phone-to-phone)
• My passion is people development, mine methods are engaging and fun, and mine programs are bi-lingual

CR General Manager at AutoWorld

• Saudi Arabia - Riyadh
• September 2018 to September 2021

National Sales and Marketing Manager at Al Jazirah Vehicles Agencies Co. Ltd.

• Saudi Arabia - Riyadh
• September 2015 to August 2018

Responsibilities:

 Managing Kingdom Operation Leasing Sales and Marketing target.
 Managing all fleet Sales Managers across Kingdom and 40+ Sales consultants.
 Prepare leasing prices according to vehicles cost estimation.
 Send final clients quotations if requested more discounts.
 Prepare and attend Government and Corporate leasing bedding.
 Weekly visits to existing clients to get concerns and feedback according to operations and services to solve issues and get new business if required.
 Weekly 2nd line visits for new clients to close new deals.
 Request WIQS from Ford Middle East to support deals and bedding prices.
 Recruit, Interview, Accept and develop Sales Supervisors and Consultants.
 Report directly to KSA General Manager.

Fleet Sales Manager at Renault Egypt

• Egypt - Cairo
• September 2013 to August 2015

Sep. /2013 till August 2015 Renault Egypt
Title: Fleet Sales Manager

Responsibilities:
 Handling Branch sales target.
 Manage 3 Supervisors and 30 Sales Consultants.
 Recruit, Interview, Accept and train all new
Supervisors and Fleet Sales Consultant. .Responsible on Demo vehicles approval
Handling weekly, Monthly, Quarterly and annual Sales plan and reports.

Operations and Retail Manager at Etisalat UAE

• Egypt - Cairo
• December 2009 to August 2013

 Retail Manager Responsibilities:
Dec-2011
Handling Etisalat Showroom.
Handling 2 Supervisors and 10 Sales consultants to achieve branch monthly, quarterly and annually target.
Handling stock inventory.
Handling cash with Finance and Accounts. Handling Safe Box.
Monitoring Logistics.
Dealing with Warehouse for Stock.
Nov. /2006- Dec. /2009
 Handling bottom box & top box customer satisfaction.
 Handling CC quality errors and coaching Advisors.
 Creating new process and revisiting old process to enhance quality level.  Creating new approach in handling floor technique.
 Updating KB and Call Scenario.
 Duty service level Manager.
 Senior Account Manager Delegation.
 Operations Co-trainer for new comers and NBA technique.
 Operations spoke with RTM and WF management.

( Telesales Operation Supervisor (Store Manager at Etisalat Egypt

• Egypt
• November 2006 to December 2009

Nov. /2006- Dec. /2009
 Handling bottom box & top box customer satisfaction.
 Handling CC quality errors and coaching Advisors.
 Creating new process and revisiting old process to enhance quality level.  Creating new approach in handling floor technique.
 Updating KB and Call Scenario.
 Duty service level Manager.
 Senior Account Manager Delegation.
 Operations Co-trainer for new comers and NBA technique.
 Operations spoke with RTM and WF management.
Etisalat Egypt (Retail & Operations)
 
    
 Operations Senior Team Leader Dec-2009
 Team #1 Four times across Etisalat Projects.
 Best Team 10 Times
 Create with Account Manager nesting function and handle nesting teams then
distributed to the rest of Team Leaders.
Responsibilities:
Title: Telesales Operation Supervisor (Virtual Store Manager) July-2008
 Call center Advisor Nov. -2006
Responsibilities:
 Customer Experience & Poaching Senior Advisor Jan-2008
 Testing the market share through conducting several campaigns.
 Monitoring, reporting, analyzing complaints mails and TT related to poaching.
 Handling and reporting operation to achieve GL & Options targets
 Store Acting Manager July-2008
 ADSL & Voice Operation Supervisor August-2009
 Supervising virtual shop team to upload ADSL, Green Line ATP and Green Line SD, USB, Green Line MIX and MNP.
 Green Line Security Deposit Activation.
 MNP Activation.
 Handling stock Management.
 Handling cash with finance and Amanco.
 Handling Telesales safe box.
 Monitoring logistics.
 Dealing with Warehouse for stock.
 Supervising ADSL& Voice Operation.
 Reporting directly to Telesales Sr.Manager.
 Testing ADSL and USB service to be launched from Telesales.
 Canceling Green Line tendering old scenario to save a lot of money and stock for Etisalat.  Launching the first Telesales Virtual Shop for Etisalat Egypt.
 Settled Green Line SD, MNP and Green Line MIX new process
 Testing all new SSS application to be automation to save head count and
to show the customers history for all Etisalat department
 Testing all products and promotions from June/2010
 From first month of handling operation get KPI’s 100% (Target & Quality)

Telesales Team Leader at Xceed contact center

• Egypt
• November 2001 to November 2006

Nov. /2001 - Nov. /2006
(Net one international)
Acquisition Skills

Xceed contact center (Tele- sales )
Telesales Department Team Leader
Handling a sales team consists of 30 sales agents for (Selling long-distance services to USA & Canada over the phone)
 Developed language and computer skills  Leadership skills
 The ability of convincing customers.
 Work under pressure.
 Keep the punctuality of the contact center environment.  Combine between professionalism and building rapport.

Trainee at lawyer

• Egypt - Cairo
• September 2003 to October 2003

Oct. 10/2003 Training at Hossam Abd-Elslam lawyer office

Sep. 7/2003 Training at Refaat Niazy lawyer office

Tele- Sales Branch Manager at Ameco tech

• Egypt
• November 1998 to November 2001

Nov./1998 - Sep./2001 Ameco tech (Tele- sales)
(011 COMMUNICATION)


Telesales Department Branch Manager ( Senior Supervisor)
Handling teams Selling long-distance services to USA & Canada over the phone
 Branch Manager(Operation senior supervisor)
 Operation Supervisor
 Team Leader
 Verification Department
 Handling team for verification process.
 Sales agent
Acquisition Skills
Oct- 2001 July- 2001 May- 2000
Feb-1999 Nov.-1998
 Selling long-distance services to USA over the phone
 Developed language and computer skills
 Leadership skills
 Combine between professionalism and building rapport.