Eldaw Ali Yousif Yousif

• Managing user’s accounts in Active Directory.
• Managing user’s accounts, webhosting domain, fingerprint Machine and Attendance Software.
• Managing Windows 7, Windows 8 and Windows 10 workstations and laptops.
• Managing the Telephone Recording System.
• Installing hardware and software according to the requirements
• Troubleshooting of hardware and networking issues
• Providing remote desktop and telephonic supports
• Providing training to customers as required
• Outlook Configuration and Troubleshooting
• Printer configuration and troubleshooting.
• Servicing Windows Server 2003/ 2008/2012/2016/2019.

Installing and managed MS Win 2008, Win 2008 R2, Win 2012 servers.
Assigning and configuring Mailboxes.
Setting up Outlook web access, Outlook anywhere, Default Message Size,
Installing and configuring Windows Servers.
• Implementation of ESET Antivirus.
• Troubleshooting and Maintaining computer hardware and software
applications.
• In-depth knowledge of different operating systems, XP, Vista, 7, 8, 10,
Linux, and Microsoft office products.
• Using remote access software for IT support.
• Setting & Troubleshooting office Devices (Printers, Copy machines, Faxes...
etc.).
• Wi-Fi Routers and access Points Setup &Troubleshooting.

Faculty of Computer Science & Information Technology - kassala-Sudan
o Install desktop operating systems to create a workgroup & domain
network.
o Perform several duties as instructed by the computer teachers and assisted them
in performing their work efficiently.
o Maintaining the computer lab and its equipment
o Checking the efficiency of the computer hardware components like disk drives,
monitors, keyboards, CPU etc.
o Teaching programming languages JAVA, C++ AND VB6

Ministry of Physical Planning & Public Utilities I Kassala, Sudan
Managing Active Directory, Implementation of Group Policies.
• Responsible for analyzing & resolving hardware, software & end users
problems.
• Working within a TCP/IP network environment, including DHCP, DNS and
Ethernet
• Troubleshooting PC’s and laptops devices.