Technical Advisor/Coordinator
Alfuttaim Motors
مجموع سنوات الخبرة :22 years, 2 أشهر
Responsibility of UAE Armed forces GHQ Heavy duty vehicles maintenance contract.
Follow up progress of each repair order during the day, contact customers by telephone regarding
Changes in the estimate or time promised
Preparing repair order, initial, final quotation and invoices through the SAP system.
Resolving any unexpected technical difficulties, and other problems that may arise
Ensure high level of Customer Satisfaction for customer Retention and business development.
Carry out pre-booking of vehicles for Service to ensure proper workshop loading
Ensure vehicle is received efficiently and in a professional manner to assure customer that his vehicle is in safe hands. Ensure proper delivery of the vehicle to the customer.
Ensure job card is opened efficiently and accurately for quick and correct execution of the job
Ensure job card is opened efficiently and accurately for quick and correct execution of the job and once the job is completed; raise necessary invoices to ensure timely delivery and collection of payment from customers.
-maintenance supervisor for petrodar oil&gass operating company. Contract
- Receiving customer vehicles for service and repair jobs and rising repair orders on internal system with regards to the workshop.
- Raising Warranty approvals and service orders
- Providing detailed explanations and technical justifications for additional repairs with cost estimates and approval from customers
- Regularly following up with workshop controllers and on vehicle status, updating customers
- Raising special orders for parts not available and following up to keep customer informed
- Preparing invoices on internal systems and arranging for active delivery of vehicles
- Conducting post service follow up to ensure customer satisfaction
-Assistant of service manager for pterodar vehicles repair contract
Obtain customer and vehicle data
- Communicate the need for additional work when needed; explain the details to the customer, including the additional cost and time consideration and document properly on repair order
Assistant of service manager-
-Monitor progress of work and communicate any delays and their reasons to the customer (internal and external).
- Procedure of reports for complaints and works
following up with workshop controllers and on vehicles& machine status, updating parts order needed regularly on progress
preparing pending reports.
computer science & application
mechanical engineering 3 years