Project Manager & Business Analyst
Opencode Systems
Total years of experience :13 years, 4 Months
===>Project Manager: (USSD, Multi-line SIM, Mobile Collect Call, SDP/ESB)
• Project Management responsibility with preparing, planning, executing, monitoring, controlling subproject according to contractual scope and budget.
• Owner of Project Plan in each execution and coordination internally and externally.
• Approval (PAC/FAC) with customer satisfaction to close the projects.
• Account management, risk management, technical follow-up, preparation of customer requirements, specifications and change requests
• Work internally with Project, Service Creation, Engineering, R&D and Sales teams.
• Presales Support (participate in sales tenders, proposals, meetings, documentation preparation)
• Developing and delivering progress reports, proposals, requirements documentation, and presentations.
• Reporting to the Director of Projects
• Working in international environment.
===>Business Analyst:
• Collect, understand, define and clarify mobile operator services requirements (directly with customer or indirectly via company professional, onsite or offsite).
• Write and ensure high quality Service Requirements Specifications (SRS) with high level of details.
• Ensure visibility of work progress and identify early work needs and issues
• Build and maintain strong customer and internal relationships through kind and professional communication
• Ensure full customer satisfaction while preserving the company business, interest and professional ethics
• Build and maintain knowledge of company portfolio (platform, products, and services)
• Work internally with Project Managers, product Managers and other teams.
===>Working in High Availability Telecom platforms and Linux/Open Source environments (OCS, USSD, HLR, SOA…) Huawei and OpenCode products.
• Projects:
Multi-line integration with SOA system,
Service Roaming activation using WSDL and MML from and to SOA_SI platform.
Customer Identification service integration with SOA from SDP platform
MSISDN Switch from USSD and SOA
Exposing API WS to SOA-SI for services Subscription.
• Planning and scheduling project timelines and milestones using appropriate tools.
• Professional communication skills: building & maintaining strong customer relationships, ensure customer satisfaction.
• Working with schedules and deadlines, on-time work delivery.
• Teamwork skills: working on multi-projects, with different teams and project/product managers.
• Project Engineering (3rd party systems Integration, testing, ).
• Ensuring Up-to-date and high quality documentation.
• Operational Support (system monitoring, health-care, preventive maintenance, incident reporting and follow-up).
• Linux System, DB/SQL, Networking and LAN technologies.
• Learning new technology and using it.
====>Working in High Availability Telecom platforms and Linux/Open Source environments (USSD, MCA…) OpenCode product.
-Project Engineering (3rd party systems Integration, testing, and live activation).
-Operational Support (system monitoring, health-care, preventive maintenance).
-Emergency Support (incident reporting and follow-up).
-Teamwork skills: working on multi-projects, with different teams and project/product managers.
-Working with schedules and deadlines, on-time work delivery.
-Ensuring Up-to-date and high quality documentation.
-Planning and scheduling project timelines and milestones using appropriate tools.
-Professional communication skills: building & maintaining strong customer relationships, ensure customer satisfaction.
-Linux System, DB/SQL, Networking and LAN technologies.
-Learning new technology and using it.
-Working in international environment.
====>Technical:
-Design and deploy a monitoring solution for VSAT, WLL and WiMAX.
-Implementing a solution to optimize ISP bandwidth.
-Technical deployment support of wireless Networks.
-Design and deployment of WiMAX network in Congo and VSAT networks in Chad and Cameroon.
====>Commercial:
-Sales and followed the entire process of selling a project VSAT and WiMAX.
-Support for the sale of satellite telecommunications services to North Africa.
====>Management:
-Developing full-scale project plans and associated communications documents.
-Estimating the resources and participants needed to achieve project goals.
-Setting and continually managing project expectations with team members and other stakeholders.
-Tracking project milestones and deliverables.
-Proactively managing changes in project scope, identifying potential crises, and devising contingency plans.
-Customer support revenue (MOE and MOA), Customer Satisfaction Management (CSE).
Design of GIS modules help in planning the microwave transmission tool: MapInfo+ J2EE + GeoTools. Study based on standards and ITU recommendations.
Design of GIS modules help in planning the microwave transmission tool: MapInfo+ J2EE + GeoTools. Study based on standards and ITU recommendations.
Cycle Ingénieur d’Etat à l’Institut National des Postes et Télécommunications (Rabat).
