Branch Manager
Mike Sport
Total years of experience :15 years, 4 Months
Plan, organize, direct and manage floor, cashier, customer service and back office supervisors in addition to the sales consultants and backdoor team.
Analyze sales figures and reports in order to develop action plans.
Participate in the development of the branch’s strategy.
Deliver various reporting tools, analyze findings and recommend improvements (sell thru, brand and product analysis, footfall…)
Participate in the application of floor objectives and targets.
Ensure proper display and visual merchandising standards at all times.
Oversee and check the operation’s checklist on daily basis to ensure maintenance and floor standard are met at all times.
Handle POS transactions from opening to closing, returns, refunds, discounts… and investigate daily discrepancies.
Work closely with the Marketing Team in coordinating events and other initiatives on the operational level.
Responsible of the customer service department.
Cultivate a culture of excellent customer service, leading by example on the sales floor and follow up on each complaint or clients’ requests or service.
Ensure the implementation of audit processes and policies.
Maintain a strong floor presence to drive selling efforts, model service behaviors and ensure consistent adherence to the service standards.
Offer sport and fashion consultation to customers and walk them through the store for better sales.
Deal professionally and efficiently with complaints and escalate issues to retail manager when necessary.
Assist in the recruitment of a strong team that demonstrates consistent sales focus and sales oriented behaviors.
Identify training needs for the team to ensure relevant and added value.
Train team members on selling skills, customer service and merchandizing.
Conduct regular performance reviews and follow - up on development plans with each member of the team.
Responsible for assuring refill from branches or warehouse when necessary.
Control the receiving area by monitoring the sending and receiving products.
Plan, organize, direct and manage sales team.
Set specific and achievable targets for team members.
Analyze sales figures and reports in order to develop action plans.
Participate in the development of the department’s strategy.
Cultivate a culture of excellent customer service, leading by example on the sales floor.
Offer fashion consultation to customers and walk them through the store for better sales.
Deal professionally and efficiently with complaints and escalate issues to sales manager when necessary.
Participate in the recruitment and selection process of sales force.
Identify training needs for team to ensure relevant and value added.
Train team member selling skills, customer service and merchandise display.
Conduct regular performance reviews and follow - up on development plans with each member of the team.
Ensure that sales force schedules effectively meet service requirements based on the flow of sales activities in the stores.
Learn the products and services offered, including the sales terms (e.g. special features, return and warranty policies).
Set targets for the sales department.
Collaborate with the marketing department to prepare common strategies.
Monitor sales numbers and marketing metrics.
Calculate business trends, like monthly sales rates.
Analyze market trends.
Monitor competition and follow current developments.
Ensure sales team is up-to-date with business targets.
Motivate sales team to achieve great results.
Find prospective customers and new target segments.
Attend all seasonal sales meeting for Adidas & Nike.