Food & Beverage Coordinator
W Doha Hotel & Residences
Total years of experience :7 years, 3 Months
2010-2013 W Doha Hotel & Residences West Bay Doha Qatar
Food & Beverage Coordinator
Duties & Responsibilities
✓ Answer the B&F Office phone within three rings with established standard telephone greeting.
✓ Updating BEO's to be posted in ADB&F and DB&F bulletin board, Weekly Event/Daily Events, What's up report, VIP reports, Daily sales Report, B&F Recap, and any other relevant documents/papers before the DB&F will come to the morning meeting.
✓ Filing and updating the Health Certificate in every departments, B&F Recap month end, Daily Sales Report, PnL every month, LPO or List purchase Order, Quotations, Overtime Request, casual Work Request.
✓ Preparing a Expense Voucher for reimbursement of the float, Travel Authorization of ADB&F and DB&F.
✓ Making DJ contract, preparing ticket booking, complementary room, Follow up the dj license and visa.
✓ Creating in ADACO as per request by the HOD, ADB&F, DB&F. follow up the items. Ordering stationer
✓ Making the minute meeting, collecting department roster and post in the board, rebooking the dj tickets,
✓ Preparing the monthly attendance, collecting and checking all departments.
✓ Sending emails.
✓ Handle guest queries and complaints relating to B&F reservations. Ensure all guests' complaints are informed to the manager of that specific outlet and the B&F insider. Ensure correct follow up to ensure guest satisfaction and appropriate recovery.
✓ Responsible for maintaining and updating the guests profiles to develop brand loyalty.
2009- 2010 W Doha Hotel & Residences West Bay Doha Qatar
Server/Hostess in Crystal
Duties & Responsibilities
✓ Maintain a sense of urgency with whatever task is required.
✓ Attend and comprehend all information discussed at the briefing sessions. If unsure, ask questions until you are sure. Assist team members if they are having trouble comprehending as well.
✓ Maintaining the 'W Look' is an important requirement. Always follow the grooming standards as specified in the Adventure book. The goal is to present a clean, professional and natural appearance in both attire and personal appearance.
✓ Be punctual, efficient and above all, courteous. Assume at all times a pleasing and helpful manner towards our guests. Never speak in a loud voice to other Talent.
✓ Maintain good eye contact and posture with the guest at all times, without leaning.
✓ Be aware of your work schedule and give adequate notice whenever serious circumstances prevent your adhering to your schedule.
✓ Be pro-actively involved in the hotel's operation keeping up-to-date with events within the hotel.
✓ Personally ensure compliance with all relevant Workplace Health & Safety and Occupational Health & Safety rules and related W and Starwood Policies.
2008- 2009 Manga Sushi Jumeirah Dubai UAE
Server/Hostess
Duties & Responsibilities
✓ Take orders for and serve all food and beverage requests, using suggestive selling techniques. Clear tables during service.
✓ Maintain proper condition and cleanliness of dining areas and servicing equipment.
✓ Be fully conversant with all services and facilities offered by the hotel.
✓ Perform opening and closing procedures established for the Place of Work as assigned.
✓ Answer restaurant incoming calls when available, inform callers and take reservations. Refer all special requests to relevant people.
✓ Answer all guest questions / request in a friendly and caring manner, take appropriate actions or if needed.
✓ Ensure that the Place of Work and surrounding area is kept clean and organized at all times.
2008 Robinson Galleria Ortigas Metro Manila Philippines
Sales Associate
Duties & Responsibilities
✓ To sell your items to the customer
✓ To make sure it is well arrange, organize and available size are ready
✓ To get your claim item receipt from the cashier when item is sold.
✓ To refill the sold item in the display.
✓ To assist the customer in the fitting room.
✓ To do the inventory in the daily basis.
✓ To report to the Manager whatever issues you have with regards to customer complain with regards to the brand, quality, ideas that can guest suggest.
2007 Emerald Restaurant Davao City Philippines
Server/Hostess
Duties & Responsibilities
✓ Take orders for and serve all food and beverage requests, using suggestive selling techniques. Clear tables during service.
✓ Maintain proper condition and cleanliness of dining areas and servicing equipment.
✓ Be fully conversant with all services and facilities offered by the hotel.
✓ Perform opening and closing procedures established for the Place of Work as assigned.
✓ Answer restaurant incoming calls when available, inform callers and take reservations. Refer all special requests to relevant people.
✓ Answer all guest questions / request in a friendly and caring manner, take appropriate actions or if needed.
✓ Ensure that the Place of Work and surrounding area is kept clean and organized at all times.
2006 Dimsum Diner Davao City Philippines
Branch Operation Supervisor
Duties & Responsibilities
✓ To make sure that the outlet is clean front and back of the house
✓ To make sure that there will be no 86 or out of order of food.
✓ To make sure that the staff were well groom, clean, tidy, and that they are doing their daily duties and responsibility.
✓ Giving coaching and discipline
✓ Making sure that their health card is not expire.
✓ Making sure that side station were clean, have enough back up, glassware, plates etc.
✓ Counting the sales
✓ Making inventory on daily basis
✓ Dropping the sales in safety box
✓ Log all the happening of the shift, do proper hand over ✓ Ordering for the next day
College: Philippine College of Technology June- November 2006 Course: Intensive caregiver
October 25- November 2006 Co Su Gian Center for Elderly
College: University of Mindanao June- March 2001-2004 Course: Bachelor of Science in Commerce Management Accounting
Secondary: St. Ana National High School June- March 1998- 2001
Elementary: Jose L. Porras Elementary School June- March 1992- 1998 Skills/ Seminars/ Achievements: Puchasing Clerk cross trainee W Doha Hotel & Residences