Restaurant Supervisor (Pre-Opening Team)
FBH Group/UMC
Total years of experience :14 years, 4 Months
*Work with the Area manager to determine the proper
nationality mix for management and team members.
*Reliever of the Area Manager.
* Leading full operation of the restaurant.
*Focus on customer satisfaction strategies, and develop the
needed action plans to maintain high standards of services in all
restaurants according to the operation manual.
* Generate and analyze reports regarding the overall restaurant
performance
* Handling FOH/BOH issues and customer complaints.
* Monitor weekly and monthly inventory.
* Ensuring food safety and compliance with regulations.
* Administer health code compliance and sanitation standards.
* Responsible for implementing the workflow of the staff and
efficiency of the individual's role.
*Coordinating the entire operation of the restaurant during
scheduled shifts. Managing staff and providing them proper &
clear duty schedule.
*Managing inventory, including ordering supplies, managing
food costs, and monitoring waste.
*Assists in motivating and developing a skilled team, leads by
example and instills a culture of continuous learning and
improvement among employees; actively participates in
Employee Relations activities and programs
• Managing and organizing files, documents, and records.
• Answering and directing phone calls, taking messages, and responding to inquiries.
• Creating and maintaining databases, spreadsheets, and other administrative systems.
• Maintaining office supplies inventory and ordering supplies as needed.
• Proofreading documents for accuracy and completeness.
• Assist in the preparation of Mayors Permit for Businesses.
• Monitor and Inspect of different business establishment.
• Assist visitors with official transactions.
• Manage multiple calendar.
• Performing data entry tasks.
• Providing general administrative support to team members, including photocopying, scanning, and filing.
Lazy Cat - Kuwait City |(Nov 2019-August 2020)
White Robata - JACC Kuwait City (April 2018-Oct 2019)
OFK - Dubai Mall (Jan 2018-April 2018)
B+F Open Flame - 360 Mall Zhara, Kuwait (Dec 2015- Jan 2018)
B+F Burger Boutique - Gulf Mall, Doha Qatar(Oct 2015-Nov 2015)
Slider Station - Kuwait City (Aug 2014-Oct 2015)
* I was a member of the International Pre-Opening Team of one
of the most prestigious restaurant in Kuwait. As part of the team,
I was sent to newly opened outlet in UAE and Qatar, to manage
the overall operation from the managing team member
performance, identifying any training needs, developing and
delivering the required training for supervisors and team
members in an effective way to maximize guest satisfaction and
develop team members to enable to achieve business goals. I
also worked directly with the management in developing and
executing the marketing plan to ensure profitable operation.
* Analyze staff evaluations and feedback to improve customer’s
experience.
* Ensure customer satisfaction by promoting excellent service,
respond to customer complaints tactfully and professionally.
*In absence of a Manager or Assistant Manager takes
responsibility of operational issues.
*Perform opening and closing duties as assigned.
*Assist the Assistant Manager in conducting daily shift
briefings/communications to update and disseminate relevant
information to restaurant employees
* Do the daily and monthly inventory.
* Handling ordering and receiving stock on a daily basis.
* Managing restaurant staff’s work schedule.
* Oversee health code compliance and sanitation standards.
* Managing the workflow of the staff and effectiveness.
*Assists management to maintain departmental Standard
Operating Procedures and ensures that all colleagues have a
working knowledge and follow the SOPs at all times.
* Generate and analyze reports regarding the overall restaurant
performance
• Develop strong working relationship with the store management team and Retail manager to ensure stocks and launches are completed on time.
• Plan and oversee changes of in-store displays regularly.
• Report, measure and make recommendations on all activities to improve the effectiveness of future products and sales.
• Brief product via Salesforce for tactical campaigns. Working with the team on all aspects related to rates, allocations, release periods and service delivery, within defined business timeframes.
• Maintain a high level of customer satisfaction by providing exceptional service.
• Generate leads, identify potential clients, and maintain a strong customer database.
• To ensure that guests receive the attention and service they require.* Do the daily and monthly inventory.
• Provides hands-on support and assistance to colleagues to ensure highest levels of service and courtesy are provided to guests.
• Monitor quality of food and beverage products in every order.
• Check on guests satisfaction levels and properly handle feedback and follow-up
• Help minimize waste, minimize breakages and mishandling of supplies and equipments.
• Perform opening and closing duties as assigned.
• Able to account and handle cash effectively, efficiently, with integrity and follow established and proper accounting procedures.
• Understand the Goals/Targets set by the Management for the Outlet and work towards achieving it.
• Up-sell additional products when appropriate
• Take accurate food and drinks orders, using a POS ordering software, order slips or by memorization
• Communicate order details to the Kitchen Staff
• Serve food and drink orders
• Check dishes and kitchenware for cleanliness and presentation and report any problems
• Arrange table settings and maintain a tidy dining area
• Deliver checks and collect bill payments
• Carry dirty plates, glasses, and silverware to kitchen for cleaning
• Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations.
• Up-sell additional products when appropriate
• Take accurate food and drinks orders, using a POS ordering software, order slips or by memorization
• Communicate order details to the Kitchen Staff
• Serve food and drink orders
• Check dishes and kitchenware for cleanliness and presentation and report any problems
• Arrange table settings and maintain a tidy dining area
• Deliver checks and collect bill payments
• Carry dirty plates, glasses, and silverware to kitchen for cleaning
• Up-sell additional products when appropriate
• Take accurate food and drinks orders, using a POS ordering software, order slips or by memorization
• Communicate order details to the Kitchen Staff
• Serve food and drink orders
• Check dishes and kitchenware for cleanliness and presentation and report any problems
• Arrange table settings and maintain a tidy dining area
• Carry dirty plates, glasses, and silverware to kitchen for cleaning
• Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations.
• Dealing with customer feedback with a positive attitude.
• Dealing with customer feedback with a positive attitude.
• Assist with food preparation, cooking, cleaning and sanitizing the workplace.
• Washing utensils and dishes and making sure they are stored appropriately.
• Stores food in designated containers and storage areas to prevent spoilage.
• Cooking food
• Operating cash register, running the drive thru and completing other assigned task.
• Serve food and drink orders
• Check dishes and kitchenware for cleanliness and presentation and report any problems
• Arrange table settings and maintain a tidy dining area
• Carry dirty plates, glasses, and silverware to kitchen for cleaning
• Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations.