Elsa Tarabay

  Follow up on the HR daily operations with the HR team and resolve any pending or raised issues
 Set the framework of the Employer Brand Architecture Model to improve image and reflect proud employee
 Ensure a proper implementation of the manpower planning and be aware of any unjustified headcount
 Reinstate the grading structure, recommend changes and execute accordingly
 Conduct a thorough revision of compensation and benefits with phased improvement plan set in place
 Calculate employee’s incentives on quarterly and annual basis
 Verify attendance
 Cascade planning and performance management system throughout the organization based on action plans
 Optimize org charts with timeline of vacancies, replacements and redundancies
 Ensure all HR processes, policies and procedures are developed and updated
 Ensure the development of HR initiative (Code of Conduct/Employee Handbook)
 Lead the development of MyTanmia Intranet
 Identify training needs with direct link to OGSM; plan and execute accordingly
 Prepare all Internal Communications and communicate accordingly
 Organize all company’s events in terms of facilities and logistics
 Member of the Cost Chase Committee to monitor and control the departmental expenses, highlight any waste and suggest cost reduction solutions

 Attend pre-flight briefings to review emergency procedures, flight details, expected issues and crew coordination plans.
 Check on board medical kits and emergency equipment to ensure functionality and ensure passenger cabin is adequately prepared.
 Greet passengers during boarding and advise them where to stow carry-on items.
 Instruct use of emergency equipments and maintain safe conditions in airplane cabin.
 Provide friendly and professional in-flight service.
 Provide medical care whenever needed.

Quality Coordinator

 Assist Quality Management Representative in various tasks.
 Conduct unscheduled inspections of activities during various steps in the process.
 Create quality assurance reports and analyze the data to determine if any changes in the processes are necessary.
 Review Quality Management System standard, study existing policies and procedures, and interview personnel to evaluate effectiveness of the Quality Management System.
 Assist quality management representative with records, forms, revisions and procedures.
 Responsible for knowing current applicable regulations and informing the Management representative of any new and/or revised regulations imposed.
 Compile statistical data and writes narrative reports summarizing quality assurance findings.
 Assist departments with the coordination of audit information, and recommends appropriate data-gathering mechanisms and procedures.
 Responsible for achieving a satisfactory working environment between other departments performing quality-assurance studies.
 Assist with developing and maintaining actual and unusual occurrence procedure.
 Review, track and communicate information regarding process variations and quality procedures.
 Maintain current and accurate records of all relevant communications, audits, corrective action plans, and effectiveness monitoring.
 Ensure that processes needed for the Quality management system according to ISO 9001:2008 are established, implemented and maintained
 Ensure the promotion of awareness of quality throughout the employees and the whole organization
 Assist in implementing and ensure continuous awareness on the quality policy
 Assure the respect of the quality management system at all levels by :
Following up of corrective and preventive actions
Implementing and following up of internal quality indicators
Organizing and following up of management reviews
 Participate in the implementation and the continual improvement of the quality management system



HR Officer
 Ensure appropriate staffing and recruiting logistics.
 Assisting with employee relations and communication
 Enter new hire information in the human resource system database
 Ensure appropriate compensation and benefits administration and recordkeeping
 Ensures that human resource files and records are maintained in accordance with legal requirements and Company policies and procedures
 Handle issues and inquires in unavailability of HR Manager
 Assist equitable management of staff throughout the organization.
 Assist with the day-to-day efficient operation of the HR office
 Maintain and update vacation records of all employees on Chronos and excel calendar on daily basis and issue transportation fees
 Participate in the implementation and the continual improvement of the quality management system

Internal Quality Auditor

 Conduct regular audits to ensure that the system comply with ISO 9001:2008 and detect any non-conformity and provide opportunities for improvement.
 Issue audit reports and present recommendation for better operation, maintenance and implementation of the system.

Trainer

 Conduct quarterly awareness and refreshment sessions
 Prepare awareness and refreshment questionnaires in order to test the degree of quality knowledge among the employees
 Issue reports after the sessions and tests and present recommendation for improvement

-Maintain filing system of all incoming and outgoing invoices of POB (Port of Beirut), Adnotam and others ….
-Handle and prepare employees’ personal documents such as letters of recommendation, attestations, NSSF documents, payrolls, salaries slips, etc …

 Maintain office calendar to coordinate work flow.
 Maintain confidentiality & good relations in all aspects of client, managers, staff and agency information.
 Set up and coordinate meetings and trainings
 Compose reports
 Do phone surveys/inquiries as needed
 Improve/tighten storage/retrieval systems
 Support those whom are learning French and Spanish
 Create and maintain filing system
 Train and supervise part time course instructors