Total Years of Experience: 23 Years, 2 Months
October 2022
To January 2023
Learning And Development Manager
at Arab Bank
Location :
Jordan - Amman
As an Arabic Learning and Development Manager at Arab Bank, I assessed training needs and skill requirements across all business areas, collaborating closely with Business HR/Area HR to tailor training programs. I prepared the Unified Annual Training Plan/Budget for Business (HO and Areas), monitoring and reporting variances against it.
I oversaw day-to-day training operations, ensuring alignment with set plans and objectives. I conducted comprehensive training needs analyses and recommended tailored solutions to bridge identified gaps, developing competency-based training matrices and curriculum.
I curated training modules and maintained an up-to-date training library and database. Collaborating with Training Control & Support, I ensured efficient coordination of training activities and participated in program delivery to ensure quality.
I identified and nurtured internal trainers, designed technical and non-technical training programs, and provided progress reports on training activities. I also provided continuous guidance and support to subordinates in line with established policies.
I oversaw day-to-day training operations, ensuring alignment with set plans and objectives. I conducted comprehensive training needs analyses and recommended tailored solutions to bridge identified gaps, developing competency-based training matrices and curriculum.
I curated training modules and maintained an up-to-date training library and database. Collaborating with Training Control & Support, I ensured efficient coordination of training activities and participated in program delivery to ensure quality.
I identified and nurtured internal trainers, designed technical and non-technical training programs, and provided progress reports on training activities. I also provided continuous guidance and support to subordinates in line with established policies.
November 2020
To March 2022
Learning And Development Manager
at Hikma Pharmaceuticals - Jordan
Location :
Jordan - Amman
• Overseeing the Annual Global Training Needs Analysis activity using
both structured and informal methods to capture requirements across the
organization
• Participate in drawing up a comprehensive Global L&D Plan based on the
developmental needs and methods
• Overseeing and facilitating the implementation of the Global L&D Annual
Calendar of learning solutions to ensure smooth execution with effective
outcomes; providing thought leadership around program design and
delivery
• Developing and refining L&D processes and policies as relevant and
cascade them to the L&D organization globally while ensuring
consistency of their application
• Working closely with the Learning Technologies team on LMS”SAP”
improvement and embedment planning across all Hikma sites globally
• Managing the continuous review and operationalizing of the New
Employee Orientation programme to enable easy settling-in and acculturalization of Hikma new joiners.
• Supporting the Global L&D budget review and management process
• Tracking L&D related data and generating regular reports and learning
dashboards
• Managing L&D projects and workstream master plans
• Coaching and training L&D professionals as relevant on various
processes, skills or tools
• Oversee the design of leadership, behavioral and soft skills courses in
collaboration with other L&D professionals
• Adopting into Hikma the latest in industry learning & development trends,
developments, and best practices
both structured and informal methods to capture requirements across the
organization
• Participate in drawing up a comprehensive Global L&D Plan based on the
developmental needs and methods
• Overseeing and facilitating the implementation of the Global L&D Annual
Calendar of learning solutions to ensure smooth execution with effective
outcomes; providing thought leadership around program design and
delivery
• Developing and refining L&D processes and policies as relevant and
cascade them to the L&D organization globally while ensuring
consistency of their application
• Working closely with the Learning Technologies team on LMS”SAP”
improvement and embedment planning across all Hikma sites globally
• Managing the continuous review and operationalizing of the New
Employee Orientation programme to enable easy settling-in and acculturalization of Hikma new joiners.
• Supporting the Global L&D budget review and management process
• Tracking L&D related data and generating regular reports and learning
dashboards
• Managing L&D projects and workstream master plans
• Coaching and training L&D professionals as relevant on various
processes, skills or tools
• Oversee the design of leadership, behavioral and soft skills courses in
collaboration with other L&D professionals
• Adopting into Hikma the latest in industry learning & development trends,
developments, and best practices
August 2019
To December 2020
Learning And Development Manager
at Movenpick Resort & spa Deadsea
Location :
Jordan - Amman
Creating training programmes that are aligned with the organisation’s objectives and having a strong understanding of what these are
Acting as the go to within the business for anyone with questions or queries regarding training and development plans
Working closely with various leaders across the organisation and having a full understanding of their units and training requirements
Embracing different styles of training techniques, including e-learning, tutorial sessions or coaching
Having an awareness of the allocated budget and an ability to find solutions in order to implement the required training
Building relationships with 3rd party training providers
Managing the development of the HR team from a training perspective
Designing staple curriculums for all employees (i.e. values)
Acting as the go to within the business for anyone with questions or queries regarding training and development plans
Working closely with various leaders across the organisation and having a full understanding of their units and training requirements
Embracing different styles of training techniques, including e-learning, tutorial sessions or coaching
Having an awareness of the allocated budget and an ability to find solutions in order to implement the required training
Building relationships with 3rd party training providers
Managing the development of the HR team from a training perspective
Designing staple curriculums for all employees (i.e. values)
November 2015
To November 2019
Training Assistants Manager
at STC/CCC
Location :
Saudi Arabia - Riyadh
• Design curriculum i.e. defining various module objectives (module architecture), designing the
content as per defined objectives & timelines, defining various methodologies for channel partners in
content creation & ensure that the content addresses the targeted competency gaps which exist
• Manage various projects with effective planning and roll out of activities & develop a strong follow
up mechanism.
• Co-ordinate with delivery team across Saudi Arabia to standardize the delivery across the centers and ensure effective implementation of Training programs at various centers.
• Evaluate training, trainee & content by designing valid, reliable and practical evaluation methods and
tools & ensure 100% compliance across all Training programs at all the centers.
• Manage the e-learning portal & LMS by coordinating with IT for IT readiness & infrastructure
readiness.
• Effective management of content on the LMS & maximize enrollment of participants
• Ensure overall maintenance of MIS & reports for all L&D activities across centers.
• Ensure development of team with total of 25 Trainer by organizing TTT‟s and design, implement &
support interventions that build team‟s capacity to think, make decisions and take action
systemically.
• Average of audience been graduated around 1500
content as per defined objectives & timelines, defining various methodologies for channel partners in
content creation & ensure that the content addresses the targeted competency gaps which exist
• Manage various projects with effective planning and roll out of activities & develop a strong follow
up mechanism.
• Co-ordinate with delivery team across Saudi Arabia to standardize the delivery across the centers and ensure effective implementation of Training programs at various centers.
• Evaluate training, trainee & content by designing valid, reliable and practical evaluation methods and
tools & ensure 100% compliance across all Training programs at all the centers.
• Manage the e-learning portal & LMS by coordinating with IT for IT readiness & infrastructure
readiness.
• Effective management of content on the LMS & maximize enrollment of participants
• Ensure overall maintenance of MIS & reports for all L&D activities across centers.
• Ensure development of team with total of 25 Trainer by organizing TTT‟s and design, implement &
support interventions that build team‟s capacity to think, make decisions and take action
systemically.
• Average of audience been graduated around 1500
April 2015
To November 2015
Training manager
at Seha
Location :
Qatar - Doha
implement training programs
Produce training materials, manuals or documentation
Use audiovisual aids, computers, and teaching applications
Manage a training budget
Organize fiscal reports and analysis
Prepare feedback or reports on training groups, targets and accomplishments
Coordinate with departmental managers
Customize department training strategies or modules
Produce training materials, manuals or documentation
Use audiovisual aids, computers, and teaching applications
Manage a training budget
Organize fiscal reports and analysis
Prepare feedback or reports on training groups, targets and accomplishments
Coordinate with departmental managers
Customize department training strategies or modules
September 2014
To April 2015
Training officer
at flydubai
Location :
United Arab Emirates - Dubai
*identifying training and development needs within an organisation through job analysis, appraisal schemes and regular consultation with business managers and human resources departments;
*designing and developing training and development programmes based on both the organisation's and the individual's needs;
*considering the costs of planned programmes and keeping within budgets as assessing the return on investment of any training or development programmed is becoming increasingly important;
*working in a team to produce programmes that are satisfactory to all relevant parties in an organisation, such as line managers, accountants and senior managers at board level;
developing effective induction programmes;
*conducting appraisals;
*devising individual learning plans;
*producing training materials for in-house courses;
*managing the delivery of training and development programmes and, in a more senior role, devising a training strategy for the organisation;
*monitoring and reviewing the progress of trainees through questionnaires and discussions with managers;
*ensuring that statutory training requirements are met;
*evaluating training and development programmes;
amending and revising programmes as necessary, in order to adapt to the changes that occur in the work environment;
*helping line managers and trainers solve specific training problems, either on a one-to-one basis or in groups;
*keeping up to date with developments in training by reading relevant journals, going to meetings and attending relevant courses;
*increasingly, having an understanding of e-learning techniques.
*designing and developing training and development programmes based on both the organisation's and the individual's needs;
*considering the costs of planned programmes and keeping within budgets as assessing the return on investment of any training or development programmed is becoming increasingly important;
*working in a team to produce programmes that are satisfactory to all relevant parties in an organisation, such as line managers, accountants and senior managers at board level;
developing effective induction programmes;
*conducting appraisals;
*devising individual learning plans;
*producing training materials for in-house courses;
*managing the delivery of training and development programmes and, in a more senior role, devising a training strategy for the organisation;
*monitoring and reviewing the progress of trainees through questionnaires and discussions with managers;
*ensuring that statutory training requirements are met;
*evaluating training and development programmes;
amending and revising programmes as necessary, in order to adapt to the changes that occur in the work environment;
*helping line managers and trainers solve specific training problems, either on a one-to-one basis or in groups;
*keeping up to date with developments in training by reading relevant journals, going to meetings and attending relevant courses;
*increasingly, having an understanding of e-learning techniques.
February 2012
To September 2014
Training and development specialist
at Inter globe BPO
Location :
United Arab Emirates - Dubai
*identifying training and development needs within an organization through job analysis, appraisal schemes and regular consultation with business managers and human resources departments;
*designing and developing training and development plan based on both the organization’s and the individual's needs;
*working in a team to produce programs that are satisfactory to all relevant parties in an organization, such as line managers, accountants and senior managers at board level;
developing effective induction plans;
*conducting appraisals;
*devising individual learning plans;
*producing training materials for all accounts;
*managing the delivery of training and development programs and, in a more senior role, devising a training strategy for the organization;
*monitoring and reviewing the progress of trainees through questionnaires and discussions with managers;
*ensuring that statutory training requirements are met;
*evaluating training and development;
*helping managers and trainers solve specific training problems, either on a one-to-one basis or in groups;
*keeping up to date with developments in training by reading relevant journals, going to meetings and attending relevant courses;
*increasingly, having an understanding of e-learning techniques
*designing and developing training and development plan based on both the organization’s and the individual's needs;
*working in a team to produce programs that are satisfactory to all relevant parties in an organization, such as line managers, accountants and senior managers at board level;
developing effective induction plans;
*conducting appraisals;
*devising individual learning plans;
*producing training materials for all accounts;
*managing the delivery of training and development programs and, in a more senior role, devising a training strategy for the organization;
*monitoring and reviewing the progress of trainees through questionnaires and discussions with managers;
*ensuring that statutory training requirements are met;
*evaluating training and development;
*helping managers and trainers solve specific training problems, either on a one-to-one basis or in groups;
*keeping up to date with developments in training by reading relevant journals, going to meetings and attending relevant courses;
*increasingly, having an understanding of e-learning techniques
March 2009
To February 2012
Training And Development Senior Officer
at Extensya
Location :
Jordan - Amman
*identifying training and development needs within an organization through job analysis, appraisal schemes and regular consultation with business managers and human resources departments;
*designing and developing training and development plan based on both the organization’s and the individual's needs;
*working in a team to produce programs that are satisfactory to all relevant parties in an organization, such as line managers, accountants and senior managers at board level;
developing effective induction plans;
*conducting appraisals;
*devising individual learning plans;
*producing training materials for all accounts;
*managing the delivery of training and development programs and, in a more senior role, devising a training strategy for the organization;
*monitoring and reviewing the progress of trainees through questionnaires and discussions with managers;
*ensuring that statutory training requirements are met;
*evaluating training and development;
*helping managers and trainers solve specific training problems, either on a one-to-one basis or in groups;
*keeping up to date with developments in training by reading relevant journals, going to meetings and attending relevant courses;
*increasingly, having an understanding of e-learning techniques
*designing and developing training and development plan based on both the organization’s and the individual's needs;
*working in a team to produce programs that are satisfactory to all relevant parties in an organization, such as line managers, accountants and senior managers at board level;
developing effective induction plans;
*conducting appraisals;
*devising individual learning plans;
*producing training materials for all accounts;
*managing the delivery of training and development programs and, in a more senior role, devising a training strategy for the organization;
*monitoring and reviewing the progress of trainees through questionnaires and discussions with managers;
*ensuring that statutory training requirements are met;
*evaluating training and development;
*helping managers and trainers solve specific training problems, either on a one-to-one basis or in groups;
*keeping up to date with developments in training by reading relevant journals, going to meetings and attending relevant courses;
*increasingly, having an understanding of e-learning techniques
October 2008
To March 2009
marketing manager
at kiddyzee
Location :
Jordan - Amman
increase the profit the company
make company name popular
new ideas to work
make sure every thing gos well
respond for corporate side and VIP customer
make company name popular
new ideas to work
make sure every thing gos well
respond for corporate side and VIP customer
June 2008
To September 2008
VAS officer
at UMNIAH GSM company
Location :
Jordan - Amman
value added services officer and project manger handling all the promotion and fallow the old one
July 2005
To July 2008
customer care representative
at UMNIAH GSM company
Location :
Jordan
in bond and out bound training Courses and a leader
June 2004
To July 2005
Supervisor
at kidyzee
Location :
Jordan - Amman
leading the team coordinator for private accusations and events fore VIP customers in jordan
July 2000
To August 2003
customer care
at macdonald's
Location :
Jordan - Amman
i was customer care and party organizer
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