wealth relationship manager
Arab Bank - United Arab Emirates
مجموع سنوات الخبرة :12 years, 4 أشهر
Direct Sales & Marketing Team leader, UNION NATIONAL BANK, Credit Cards, Personal Loans & Home Mortgage Dept.,
Abu Dhabi, UAE March 2013 - Present
* Administer arranging newcomers documents as per bank's procedures
* Present deals and special offers to large size companies
* Supervise a team of 12 members and evaluate their performance on daily basis
* Resolve any escalations or complaints
* Train new joinees upon request
* Interact and communicate with other departments and follow up * Attract and target large companies, code new companies and add them to the bank's network
Direct Sales & Marketing Team Leader, CITI BANK, Credit Cards & Personal Loans Dept., Cairo, Egypt July 2011 - Feb2013
* Trained new joinees on the bank's various services and sales skills
* Recommend courses and seminars for team members to enhance their skills to attract customers
* Interview and select senior and junior staff for different sales positions
* Administer arranging newcomers documents as per bank's procedures
* Present deals and special offers to large size companies
* Supervise a team of 15 members and evaluate their performance on daily basis
* Resolve any escalations or complaints
* Train new joinees upon request
* Interact and communicate with other departments and follow up * Attract and target large companies, code new companies and add them to the bank's network
Personnel Specialist, EVA COSMETICS, Human Resources Dept.,
Cairo, Egypt Aug 2009 - June 2011
* Involved in several Human Resources activities
* Administered opening bank accounts to all employees and handle their issues if any
* Arranged employees' medical care coverage
* Responsible for making social security for employees.
* Managed gift stocks and conducted weekly inventories
* Entered all employees data on oracle applications and handled monthly salaries
Senior Direct Sales, REYADA COMPANY (CITI Bank Subsidiary), Sales & Marketing Dept.,
Cairo, Egypt Sept 2008 - Jul 2009
* Responsible for achieving a monthly target in credit cards selling
* Responsible for introducing & training new joinees on company's products
Senior Direct Sales, TVB MARKETING INTERNATIONL GROUP, Sales & Marketing Dept.,
Cairo, Egypt Jan 2007 - Aug 2008
* Selling discounted cards
* Training junior staff on the job
* Marketing the company's products
Receptionist, ROYAL CROWN HOTEL, Front Office Dept.,
Cairo, Egypt Mar 2006 - Nov 2006
* Handled all guests issues
* Handled guests reservations
Bachelor of Tourism & Hotels from the Future Academy, Cairo - Egypt Major: Hotels Management Grade: Good Graduation Year: 2008 Graduation Project: Design an evaluation cost of a 5* restaurant
General Secondary Certificate from Les Frères Patriarchal College, Cairo - Egypt
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