Operations Manager
Procco Financial Services
Total years of experience :14 years, 2 Months
Manages the daily activities for the company's card and project operation, including payment processing, client account managing, project management, quality control, reconciliation and associated support functions. Designs and implements operations policies and procedures and recommends changes to increase efficiency . Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions.
- Oversee project pipeline and process flow and how operations are mainly involved, and assign the attributes and tasks needed for each project with time line.
- Oversee a team of reconciliation account officer and Operations administrator
- Prepare business development end to end processes
- Provide material and reports for the auditing process of the operational side of the company.
- Promote, facilitate and liaison with other department in the development of the company’s strategies and objectives.
- Supervise the merchant’s payable/receivables
- Reconciliation
- Perform quality checks
- Handle the posting of rectification, reversal, late payment fees, write-off accounts and fixing rounding error in way4