Emilio Jaycee Mercado, Receptionist

Emilio Jaycee Mercado

Receptionist

Al Hamra Golf Club

Location
Philippines
Education
Bachelor's degree, Information Technology
Experience
9 years, 11 Months

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Work Experience

Total years of experience :9 years, 11 Months

Receptionist at Al Hamra Golf Club
  • United Arab Emirates - Ras Al Khaimah
  • My current job since March 2018

Serves as the first point of contact for members and guests. Utilizes the computer systems being used to manage the golfers of the golf club.

Handle all reservations, inquiries and concerns through telephone and emails. Provide the daily reports to the manager and director.

Customer Support Representative at Alorica
  • Philippines
  • June 2016 to June 2017

Provide all the answers to the customer's and driver's inquiry and concern in the shortest time possible. Produce company promoters as much as
possible by providing excellent customer services. Work as a team and help manage your team members. Provide the team's daily and weekly
statistics.

Inventory Encoder at Red Ribbon Bakeshop
  • Philippines
  • May 2015 to May 2016

Make sure the virtual inventory is aligned as much as possible with the physical inventory. Provide reports regarding inventory movements and
variances. Trace and resolve the reasons of the variances. Work as a team and provide assistance to other colleagues.

IT Support at AMA Computer College
  • Philippines
  • June 2014 to February 2015

Responsibilities: Provide computer software and hardware assistance to the administration. Make sure that the network and devicesare working properly without problems. Have weekly maintenance to the network, security (CCTV) and devices. Setup and manage devices during events.

IT Support at Development Bank of the Philippines
  • Philippines
  • June 2012 to February 2013

Responsibilities: Provide computer software and hardware assistance. Make sure that the network and devices are working properlywithout problems. Have weekly maintenance to the network, security (CCTV) and devices. Setup and manage devices during
events.

Education

Bachelor's degree, Information Technology
  • at Computer College
  • January 2015

Information technology

Specialties & Skills

Problem Solving
Analytical Skills
Office Administration
Customer Service
Research
ANALYTICAL SKILLS
COMPUTER HARDWARE
CUSTOMER SERVICE
CUSTOMER SUPPORT
INVENTORY MANAGEMENT
ADMINISTRACIÓN
Computer Software
ADOBE PHOTOSHOP

Languages

English
Intermediate

Hobbies

  • Listening to music and watching movies