Emma Fisher, Operations Director

Emma Fisher

Operations Director

NOX Culinary

Location
Kuwait - Hawali
Education
High school or equivalent,
Experience
11 years, 11 Months

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Work Experience

Total years of experience :11 years, 11 Months

Operations Director at NOX Culinary
  • Kuwait
  • February 2016 to August 2018

Core competencies and attributes include-
Project Development
Training and Development
Business growth, expansion
FOH and BOH experience
Recruitment
Guest service
P&L competency
Stock Controls
Procurement

Restaurant General Manager
  • March 2013 to March 2015

Responsible for all aspects of daily operations for a 150 cover fine dining Italian restaurant with a very elite clientele.

Key Achievements-

Researched, procured and lead the implementation of Qudranet reservation system.
Grew revenue by 32% year on year.
Designed and implemented the restructuring of the dining room floor.
European Restaurant of the Year 2013 - Time Out Magazine.
Wine Spectator Award of Excellence 2013 and 2014.
Restaurant of the Year 2013/2014 -Time Out Magazine.
Organized and hosted dinners for Ferrari and Red Bull, part of Formula-1 Championship and jewellery of Arabia events.




From June 2012 I travelled in France and returned to the UK in January 2013.

General Manager at PCDG Mitchells and Butlers
  • United Kingdom
  • November 2010 to May 2012

Responsible for all aspects of daily operations for a 100 cover high end gastro pub in London.

Key Achievements-

First Manager across the Group to achieve a profile of excellence for CMI
Grew revenue by 36% per week through introducing new cover process.
Took over a site of excellence as a new GM

Assistant General Manager at Gaucho
  • United Kingdom
  • November 2009 to November 2010

Assisting alongside the general manager daily operations of a 120 cover fine dining Argentinian restaurant in Leeds.

Key Achievements-

Developed key relationships with the Leeds Legal sector and introduced a lunch offer which led to increasing revenue by 36%
New store opening.
Multiple site management.

Restaurant Manager at Salvo's
  • United Kingdom
  • November 2008 to November 2009

Responsible for all aspects of daily operations of this 90 cover family owned casual dining Italian concept in Leeds.
Key Achievements-
Winner of Gordon Ramsey's best independent Italian restaurant in the UK which led to an increase in revenue of over 30% and the development and refurbishment of the restaurant.

Restaurant Manager at Room Restauran
  • United Kingdom
  • March 2005 to November 2008

Responsible for all aspects of daily operations for this 140 cover modern British fine dining restaurant in Leeds.
Key Achievements
Promoted from restaurant manager to general Manager within 4 months.
Launch of Room Summer/ Winter promotion.

Education

High school or equivalent,
  • at Bruntcliffe High School
  • August 2018

grade A-C including Maths Science and English

High school or equivalent,
  • at Bruntcliffe High School
  • August 2018

grade A-C including Maths Science and English

High school or equivalent, License Retail Management
  • at Leeds Metropolitan University
  • August 2018

Specialties & Skills

Social Skills
Customer Focus
Training
Guest Satisfaction
GENERAL MANAGEMENT
CUSTOMER RELATIONS
PROCUREMENT
PROMOTIONAL MATERIALS
RECRUITING
CONCEPT DEVELOPMENT
PROJECT DEVELOPMENT

Languages

English
Expert