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Emma Fisher, Operations Director

Emma Fisher

Operations Director·NOX Culinary

Kuwait

High school or equivalent,

Work experience

Total years of experience: 11 years, 11 months

Operations Director

February 2016 - August 2018

NOX Culinary

Kuwait

February 2016 - August 2018

Core competencies and attributes include-
Project Development
Training and Development
Business growth, expansion
FOH and BOH experience
Recruitment
Guest service
P&L competency
Stock Controls
Procurement
Job role:
Management

Restaurant General Manager

March 2013 - March 2015

March 2013 - March 2015

Responsible for all aspects of daily operations for a 150 cover fine dining Italian restaurant with a very elite clientele.

Key Achievements-

Researched, procured and lead the implementation of Qudranet reservation system.
Grew revenue by 32% year on year.
Designed and implemented the restructuring of the dining room floor.
European Restaurant of the Year 2013 - Time Out Magazine.
Wine Spectator Award of Excellence 2013 and 2014.
Restaurant of the Year 2013/2014 -Time Out Magazine.
Organized and hosted dinners for Ferrari and Red Bull, part of Formula-1 Championship and jewellery of Arabia events.




From June 2012 I travelled in France and returned to the UK in January 2013.
Job role:
Management

General Manager

November 2010 - May 2012

PCDG Mitchells and Butlers

United Kingdom

November 2010 - May 2012

Responsible for all aspects of daily operations for a 100 cover high end gastro pub in London.

Key Achievements-

First Manager across the Group to achieve a profile of excellence for CMI
Grew revenue by 36% per week through introducing new cover process.
Took over a site of excellence as a new GM
Job role:
Management

Assistant General Manager

November 2009 - November 2010

Gaucho

United Kingdom

November 2009 - November 2010

Assisting alongside the general manager daily operations of a 120 cover fine dining Argentinian restaurant in Leeds.

Key Achievements-

Developed key relationships with the Leeds Legal sector and introduced a lunch offer which led to increasing revenue by 36%
New store opening.
Multiple site management.
Company industry:
Hospitality & Accomodation
Job role:
Management

Restaurant Manager

November 2008 - November 2009

Salvo's

United Kingdom

November 2008 - November 2009

Responsible for all aspects of daily operations of this 90 cover family owned casual dining Italian concept in Leeds.
Key Achievements-
Winner of Gordon Ramsey's best independent Italian restaurant in the UK which led to an increase in revenue of over 30% and the development and refurbishment of the restaurant.
Job role:
Management

Restaurant Manager

March 2005 - November 2008

Room Restauran

United Kingdom

March 2005 - November 2008

Responsible for all aspects of daily operations for this 140 cover modern British fine dining restaurant in Leeds.
Key Achievements
Promoted from restaurant manager to general Manager within 4 months.
Launch of Room Summer/ Winter promotion.
Company industry:
Management Consulting
Job role:
Management

Education

Bruntcliffe High School

August 2018

August 2018

High school or equivalent,

United Kingdom

grade A-C including Maths Science and English

Bruntcliffe High School

August 2018

August 2018

High school or equivalent,

United Kingdom

grade A-C including Maths Science and English

Leeds Metropolitan University

August 2018

August 2018

High school or equivalent, License Retail Management

United Kingdom

Skills

Social Skills
Expert
Social Skills
Expert
Customer Focus
Expert
Customer Focus
Expert
Sales
Expert
Sales
Expert
Training
Expert
Training
Expert
Guest Satisfaction
Expert
Guest Satisfaction
Expert
GENERAL MANAGEMENT
Expert
GENERAL MANAGEMENT
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
PROCUREMENT
Expert
PROCUREMENT
Expert
PROMOTIONAL MATERIALS
Expert
PROMOTIONAL MATERIALS
Expert
RECRUITING
Expert
RECRUITING
Expert
CONCEPT DEVELOPMENT
Intermediate
CONCEPT DEVELOPMENT
Intermediate
LEGAL
Intermediate
LEGAL
Intermediate
C
Beginner
C
Beginner
PROJECT DEVELOPMENT
Beginner
PROJECT DEVELOPMENT
Beginner
Social Skills
Expert
Social Skills
Expert
Customer Focus
Expert
Customer Focus
Expert
Sales
Expert
Sales
Expert
Training
Expert
Training
Expert
Guest Satisfaction
Expert
Guest Satisfaction
Expert

Languages

English
Expert