SME and Corporate Relationship Managment team leader
Liwwa financing
Total years of experience :12 years, 3 Months
Managing a portfolio of existing liwwa SME Clients.
● Enhancing liwwa’s repeat rate in line with strategic targets.
● Leading and motivating and supporting a team of SMEs CRM officers and managers
● Maintaining the relationship with Clients through close follow-up and site visits. ● Visiting and presenting liwwa’s financial products to repeat and new Clients.
● Cross-selling liwwa’s range of products and services to our existing Clients
● Reporting to management on the portfolio’s prime Clients and suggesting new products and services that are offered to them.
● Driving digital uptake and conducting training sessions with borrowers.
● Collaborating with other departments to identify the improvement of tools and processes to enhance liwwa’s borrower experience and portfolio quality.
Working closely with credit review department to make sure all CRs send in perfect quality
● Generating referrals from liwwa’s portfolio and connections to bring new business leads.
● Working closely with the Head of Customer Success to drive customer retention and growth. ● Achieving financial quarterly targets based on contracts signed.
● achieving targets for underwriting as service with capital bank and etihad bank
● Achieve 1, 400, 000 JOD monthly target of total 35 client per month
● Generate new products that comply with markets situation
Being part of credit committee meetings (vote ) for rejection reasons
Working closely with the credit control manager to assist in day-to-day management of the bank credit
● Daily supervision of the team members to ensure the correct workflow and accuracy of the work
Maintain well organized credit control function, ensuring adequate staffing so that the credit control team
● can chase debts and respond to all related queries in a timely and efficient manner.
● - Ensure high standards or work output and quality of information within the credit control team ● - Managing credit control team projects through completion.
● Regular review of credit control processes to ensure that they are fully up to date and effective.
● - Organize meetings to ensure all daily tasks are completes in a timely and accurate manner.
● - Assist head of treasury and credit control team in the monthly review, adjustment and reporting of the aged debt position.
● Daily reports related to passed dues and central bank requirements report.
● Assist Internal and external auditors in respect of queries and processes in credit control area.