Hussain AL-Zawahreh

(3 Years) | Saudi Arabia, Riyadh
- Manage, installed, optimized, upgrades and configured company network infrastructure and deployment of new system
designs for head office and branches networks.
- Install and manage domain services (Active directory, DNS, DHCP).
- Install, manage and monitoring email exchange.
- Installed, optimized, upgrades, monitoring and configured the new servers and application that existing on network
environment as per requirements.
- Managed and administered Windows systems - Performed periodic maintenance, provided technical support and
executed systems engineering.
- Maintained, schedule and monitoring the back-up of important data.
- Helpdesk company employees.

(3 Years 2 Months) | Jordan, Amman
- Provide technical support to clients and Work closely with end user community to resolve problems.
- Administrating, maintaining and troubleshooting all ports of system (servers and database).
- Monitoring the progress of third-party maintenance and coordinate with relevant partners.
- Oversaw the daily operation of systems, ensuring superior performance.
- Answered user inquires and set up technical equipment.
- Ensuring that support calls and E-mails and handled effectively and efficiently.
- Analyze and report on the information contained in the assistance database.
- Prepare periodic progress reports and other documents as required.