ENAS ABD EL AZIZ

*Greeting visitors with a positive, helpful attitude.
*Assisting with a variety of administrative tasks including copying, faxing, taking messages and notes.
*Informing the relevant employees of the arrival of visitors and necessary coordination, as necessary.
*Assist in the coordination of ad-hoc company functions/events.
*Assist in any ad-hoc duties, projects and activities as and when required.
*Helping maintain workplace security by issuing, checking and collecting badges and maintaining visitor logs.
*Answering phones in a professional manner, and routing calls as necessary.
*Issue employees access cards.
*Provide comprehensive administrative support to ensure the smooth operation of the Office as required.
*Oversee the day-to-day operations of the office space, which includes managing office supplies and inventory. *Coordinating maintenance and repairs, and ensuring a safe and comfortable work environment for employees.
*Check, accept and sign for courier delivered items.
*Manage schedules, coordinating meetings, handling correspondence, and organizing files and records.
*Ensure effective adherence to company’s health & safety and environmental policy, procedures, regulations and objectives.
*Conduct all work activities in a safe and environmentally responsible manner at all times by not taking on any task(s) that are perceived as unsafe.
*Complies with the Dolphin Energy quality and HSE management system and report all incidents and near misses to the supervisor or HSE representative.

Worked trough different Event Companies:

Abu Dhabi International Book Fair Exhibition in Abu Dhabi 25 April - 1May 2018:
Position: Staff Supervisor and Customer Service Representative; promoting for "Storytel" Audiobooks on iPhones or Android mobiles

Hakaya Misk Event:
29 November - 01 December 2017
Position: Staff Supervisor and Customer Service Representative.

WOW Event: Science Festival 09 - 18 November 2017
Position: - Help Desk and Customer Service Representative.

Company: Red Event 1 - 7 November 2017
Covering 2nd USIP World Police Games Abu Dhabi 2017 event function.
Position:- Group Manager/ Abu Dhabi Airport - Responsible of the group receiving Sports delegations and VIP’s reaching Abu Dhabi Airport participating in the Event. - Help Desk in NYU.

Job Responsibilities:

-Review and check applications and supporting documents
-Code and process applications into required electronic format
-Scan documents into database Audit on-line applications for accuracy and completeness
- Load information onto prescribed databases
- Maintain complete activity logs and prepare reports
- Respond to requests for information and statistics
- Retrieve and present required information in various formats
- Manage application changes/ Re-naming.
- Communicate with applicants telephonically and in person
-Provide guidance and information on application requirements.

Summer in Abu Dhabi Exhibition June - July 2010
International Hunting & Equestrian Exhibition A/D one week during September 2010
Summer in Abu Dhabi Exhibition 2012
Formula 1 on the 2nd, 3rd, 4th November 2012
Staff Manager with RedFilo events “May - June - July 2013”
Supervisor with WOW events in Yas Island “Science Festival” November2013
Supervisor at the Mother of Nation Festival 24March - 02 April 2016.
Staff Supervisor with WOW events at AD Science Festival from 17-26 November 2016.
Staff Supervisor with WOW events at Abu Dhabi World Tennis Championship 29th - 31st

Duties/ Responsibilities / Activities:

-Greets, assists and directs visitors and answer inquiries.
-I was in charge of giving clients directions to various parts of the office.
-Handled the Switchboard and taking messages if required.
-Customer Service such as answering questions, coordinating with the field engineers.
-Follow-up on customer problems and ensuring quality service to customers.
-Updating the call flow to ensure that all customers are being taken care of.
-Follow up with equipment’s under repair in the workshop to call the Client for Collection.
-Coordinate and organize meetings.
-Overall helping with the daily smooth running of the office.