Senior Service Delivery Engineer
Dell Technologies
Total years of experience :15 years, 0 Months
- Implementing projects for EMEA region.
- Implementing Dell PowerEdge Servers’ projects (Rack and Tower Servers).
- Implementing Dell Data Center Networking projects (S-Series, N-Series and Z-Series Switches with OS10, OS9, OS6 and Enterprise SONiC Distribution).
- Implementing Dell EMC PowerVault ME4and ME5 Series Storage projects (DAS, iSCSI, and FC).
- Administer EGX WAN network (More than 300 Brokerage sites) connected via L3 MPLS VPN.
- Administer EGX Internet connection via BGP with two ISPs.
- Configuring and administering EGX LAN switches (Cisco and Brocade).
- Monitor the network using PRTG, Syslog Server, and FPinger.
- Provide 2nd and 3rd level technical support for the company network (six sites in Egypt).
- Connecting the company sites using IPSec Site-to-Site VPN.
- Install, configure, administer, and monitor FortiGate Firewalls (200D, 201E, 90D, and 100D).
- Supervise and implement network projects using Cisco core switches (6500, 4500, and 3560) and Cisco access switches (2950, 2960, SG350X and HP/Aruba Switches).
- Installing and configuring UniFi Wireless LAN Controller and APs.
- Implementing and configuring FortiAP with FortiGate WLC.
- Configure and monitor IP camera solution using HIK Vision.
- Monitor the network IP devices using Observium monitoring server.
Provide 2nd and 3rd level technical support for the factory network (four sites in Egypt) .
Connecting the factory sites using MPLS.
Implement network projects using Cisco Routers (4300 and 1900 series) and Cisco Switches (Nexus 9K, C9300, and 2960).
Install and configure Cisco Aironet 2800 series access points.
Supervise the running of the cables (Fiber Optic, UTP and STP) and determine cable paths.
Administer, configure and monitor FortiGate firewall 100D.
Configure Cisco Unified Communication Manager (CUCM) and IP Phones.
Configure and monitor IP camera solution using ExacqVision.
Monitor the network using Opmanager and the traffic using NetFlow Analyzer.
Provide technical support for all our Australian clients’ networks.
Implement network projects using Cisco Routers (4300 Series), Cisco Switches (SG350), Cisco Meraki (MX Series), Huawei, DrayTek and Datto networking devices.
Configuring Cisco firewall (ASA 5505, 5508, and 5516-X) and Huawei firewall (USG 6330).
Configure SDN using Telstra Programmable Network (TPN).
Connecting different sites using IPSec site-to-site VPNs.
Monitor the network using PRTG, Auvik, and AEM.
Deliver ADSL technical support to end-users through phone calls and e-mail communications.
Follow standard processes and procedures.
Do initial steps with the customers to solve and determine the physical problems.
Troubleshooting with the customers the logical cases.
Creating trouble tickets to document the customer complaint with the troubleshooting steps done.
Determine the SLA, outage and service degradation issues based on customers’ complaints analysis.
Author of four computer-networking books (The Road ROUTE, The Road SWITCH, and The Road Networking Associate R&S).
Designing a website and connecting it to a domain name.
Monitoring the website traffic through google analytics and enhancing the website SEO.
Creating social media accounts on Twitter and Facebook for online marketing.
Administering in-cloud solution (Microsoft Office for Business) for creating mailboxes (Exchange Online), store data (OneDrive for Business), and communication (Lync).
Writing job descriptions for hiring sales specialists and recruitment consultants and interviewing applicants via Skype.
1- Network Engineer.
Ensuring the smooth operation of the MFO network in order to provide optimum performance and availability.
Administering the network between the MFO Sites.
Providing support for MFO L2/MLS Cisco Switches, Routers and Wireless APs.
Monitoring the network performance through various monitoring tools and packet analyzers.
Documenting the network topology, devices configuration, IP addresses, problems, and resolution for future reference.
1- Outsource Network Engineer.
Making site survey and determine the required components to build the network to satisfy the customer needs.
Supervising the implementation of the cabling infrastructure (UTP, STP and Optical Fibre Cables).
Configuring Cisco Catalyst Switches “Access, Distribution and Core Switches” and Cisco Routers.
Managing the core network LAN/WAN protocols.
(TCP/IP, IPv4, IPv6, Wireless, VLANs, VTP, Ether-Channel, Port Security, AAA, HSRP/VRRP/GLBP, RACL, VACL, PVLAN, 802.1x, RSTP, OSPF, EIGRP, BGP, FR, PPP, ACL and NAT)
Configuring D-Link and Aruba Wireless APs.
2- Outsource Systems Engineer.
Implementing Dell PowerEdge Servers (Rack, Tower and Blade) for installing Microsoft Services (AD 2003/2008 R2, Exchange, ISA, TMG, SCCM, SCDPM, SCOM, Lync, SharePoint and PKI).
Implementing and configuring Dell PowerEdge RAID Controllers “PERC”.
Implementing Dell Racks (Including Dell rack-mounted Servers, KVM, UPSs, PDUs, Fans and Tape Backup Drives).
Installing and configuring Virtualization Platforms using MS. Hyper-V Server and VMware vSphere.
Providing clients with Dell Tape Library and backup software for centralized and automated backup process.
1- Junior Network Engineer.
Monitoring and extending the network infrastructure.
Supporting other teams with troubleshooting and ticket resolution as needed.
2- Junior Systems Engineer.
Administering MS. Windows Server 2003 AD environment in Cairo head office and five petroleum fields in the Egyptian eastern and western desert in addition to a forest trust with ENI.
Administering and configuring Exchange 2007, ISA 2006, SCCM 2007, SCDPM 2007 and McAfee ePolicy Orchestrator 4.5.
