Engy Shawky, Editorial Assistant

Engy Shawky

Editorial Assistant

Hindawi Publishing Corporation

Location
United Arab Emirates - Ajman
Education
Bachelor's degree, English
Experience
13 years, 0 Months

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Work Experience

Total years of experience :13 years, 0 Months

Editorial Assistant at Hindawi Publishing Corporation
  • Egypt - Cairo
  • My current job since May 2012

• Manages the review process of submitted manuscripts in a timely manner.
• Responds to emails and inquiries sent by authors, editors and reviewers.

Junior Consultant at Global Management Consultants
  • United Arab Emirates - Dubai
  • My current job since February 2014

• Researching on all HR-related aspects to assist the resident consultants with their current duties.
• Assisting in the development of job descriptions for various positions, employee handbooks, recruitment websites, and business events.
• Performing key HR activities such as conducting CV screening and supervising interviews
• Updating the database of submitted CVs and candidates’ progress during interviews
• Assisting the resident consultants with recruitment related activities (online job advertisement, CV formatting, executive hunting and phone interviews)

Customer Service Representative at ExpediaForTD
  • Egypt - Cairo
  • October 2011 to March 2012

• ExpediaForTD
• Answer phones and respond to customer requests.
• Identify, research, and resolve customer issues using the computer system.
• Follow-up on customer inquires not immediately resolved.
• Complete call logs and reports.
• Using SABRE to solve flight issues

Customer Service Representative at Expedia.ca
  • Egypt - Cairo
  • April 2010 to September 2010

http://www.expedia.ca
• Answer phones and respond to customer requests.
• Identify, research, and resolve customer issues using the computer system.
• Follow-up on customer inquires not immediately resolved.
• Complete call logs and reports.
• Using SABRE to solve flight issues

Education

Bachelor's degree, English
  • at Ain Shams University
  • June 2011
High school or equivalent, IGCES
  • at The Westminster School
  • June 2007

• The Westminster School, Dubai, IGCSE

Specialties & Skills

Customer Service
HR Solutions
Customer Focus
Screening
Microsoft Office
ANSWER PHONES
CUSTOMER SERVICE
MICROSOFT OFFICE
OUTLOOK
PROGRESS

Languages

Arabic
Expert
English
Expert
Italian
Beginner

Training and Certifications

IELTS (Certificate)
Date Attended:
December 2009
Valid Until:
December 2009
Diploma in Human Resources (Certificate)
Date Attended:
April 2013
Valid Until:
July 2013
Career Certificate in Human Resources Management (Certificate)
Date Attended:
October 2011
Valid Until:
March 2013

Hobbies

  • Crochet
  • Swimming
  • Reading
  • Outdoor activities
  • Music