Epshita Sharma

Reviewed product compliance documentation, certifications, and laboratory
test reports to ensure adherence to global regulatory requirements.
Conducted risk assessments and product classifications related to product
safety, hazardous materials, and restricted products.
Investigated compliance violations and supported enforcement actions for non
compliant products across international marketplaces.
Performed quality audits and managed high-priority escalations to maintain
compliance standards and operational accuracy.
Served as Subject Matter Expert (SME), providing policy guidance, training, and
mentoring to team members.
Contributed to process improvement initiatives that reduced processing time
by approximately 20%.

Managed customer escalations, refund investigations, and order-related issue
resolution.
Coordinated between customers, vendors, and internal stakeholders to ensure
timely problem resolution.
Processed refund and payment-related cases across multiple payment
channels.

Managed purchase order processing, sales order creation, and invoice
management for US-based clients.
Verified documentation accuracy and compliance requirements.
Assisted in onboarding and knowledge transfer activities for new team
members.