Sales Coordinator
HOTPACK PACKAGING LLC
Total years of experience :4 years, 2 Months
• Inputting orders, ensuring they are processed according to customer requirements, and ensuring all orders are accurate and delivered on time.
• Preparing Invoices and delivery notes.
• Handling orders by phone, email and walk-in customers, checking the orders have the correct prices, discounts, and specifications.
• Collaborating with other departments to ensure sales, marketing, queries, and deliveries are handled efficiently.
• Act as a point of contact for clients, handling inquiries, and resolving issues promptly to maintain high levels of customer satisfaction.
• Support the sales team in achieving their sales targets through effective planning and administrative support.
• Serve as a point of contact for clients, addressing inquiries and providing product information.
• Handle administrative tasks to support the overall sales process and team effectiveness.
• Respond to complaints from customers and give after-sales support when requested.
• Processing of incoming orders from receipt to on-time-delivery.
• Preparation and completion of quotations to customers and sales partners within a specific standard discount range.
• Handling of delivery time requests, expedites, etc. in cooperation with the logistics department.
• Monitoring of payments and credit limits.
• Managing delivery related complaints from customers and partners. (Subsequent supplies, billing or credit notes).
• Set-up and maintenance of the sales, marketing and logistics relevant contact respectively delivery data base in the ERP.
• Assistance in the compilation of relevant data and information required for effective and efficient customer and partner meetings.
• Knowledgeable in SAIF Zone Customs Clearance, Bill of Entry & Exit Bill.
• Export Documentation (Commercial Invoice, packing list & chamber certificate of origin)